Job summary
- Main area
- Urology
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 12 months (12)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-5897581-C
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free Hospital
- Town
- London
- Salary
- £30,279 - £33,116 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
Employer heading
Band 4 Urology Pathway Navigator
NHS AfC: Band 4
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
We are looking for an individual to join the Urology Department to manage and maintain general urology cancer and elective pathways, including but not limited to; RTT Validation, within a large cancer/benign service, working with the CPG team to better the performance of our service. The successful applicant will have specific responsibility for our Urology prostate pathways and will also need to demonstrate flexibility to support other Urology sub specialities as required.
PLEASE NOTE THIS IS MATERNITY COVER
Main duties of the job
The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy clinical environment.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free please visit our website at: www.royalfree.nhs.uk/jobs
Working for our organisation
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
For further details please contact Tiernan Sheehan - Service Manager ([email protected]).
Detailed job description and main responsibilities
- Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
- Ensure that simple tests or pre-investigations have been ordered where necessary.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Arrange transport (in line with trust procedure) and translation services where necessary.
- Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patient’s individual needs to prevent multiple hospital attendances.
- Monitor clinic lists to assess workflow and escalate any issues where necessary.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.
Person specification
Education and professional qualifications
Essential criteria
- 5 GCSEs at Grade C or above including Maths and English or equivalen
- ECDL or equivalent demonstrable skills
- NVQ2/3 in Health or Social Care or equivalent experience
Desirable criteria
- Basic Communication Skills Training (e.g. Sage/Thyme)
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable criteria
- Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
Desirable criteria
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Saba Yousaf
- Job title
- Assistant Service Manager - Urology
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Recruitment Support
Open Monday to Friday
08:30 am to 17:30pm
- Telephone
- 01629 702338
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