Job summary
- Main area
- Oncology
- Grade
- NHS AfC: Band 5
- Contract
- 7 months (Fixed Term until end of March 2026)
- Hours
- 22.5 hours per week (Part time - Monday to Wednesday)
- Job ref
- 391-NMUH-7343932
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- London
- Salary
- £35,763 - £43,466 per annum (pro-rata) inclusive of HCAs
- Salary period
- Yearly
- Closing
- 24/10/2025 23:59
Employer heading
Macmillan Cancer Information Assistant
NHS AfC: Band 5
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
We are looking for an enthusiastic Macmillan Cancer Information Assistant to join the team working part time from Monday to Wednesday 9:00am - 5:00pm. This is a fixed term post until the end of March 2026 to cover a secondment.
We offer a progressive environment with the support of a team and the department.
- The post holder will help to provide a basic-level information service for cancer patients, people affected by cancer, clinical staff and the public.
- The post holder will help to assess the information and support needs of service users, providing the appropriate level of intervention, with signposting to other support services as required.
- The post holder will offer person-centred cancer information, through face-to-face, email, telephone, and video interactions.
- The post holder will be based mainly at North Middlesex Hospital within the Macmillan Information Centre, and will also provide cover in other trust Macmillan Information Centres . Some information outreach work at community healthcare locations will also be expected in this role.
The post holder will need to have the self-confidence, skills, knowledge and experience to work independently and flexibly, however Macmillan Information Specialists based at other Centres will be available for advice when required.
Main duties of the job
- The post holder will help to provide a basic-level information service for cancer patients, people affected by cancer, clinical staff and the public.
- The post holder will help to assess the information and support needs of service users, providing the appropriate level of intervention, with signposting to other support services as required.
- The post holder will offer person-centred cancer information, through face-to-face, email, telephone, and video interactions.
- The post holder will know where to find information covering the entire range of cancers, all treatment modalities, local clinical services, statutory benefit issues, complementary therapies, and access to national/local support organisations.
- The post holder will be based mainly at North Middlesex Hospital within the Macmillan Information Centre, and will also provide cover in other trust Macmillan Information Centres . Some information outreach work at community healthcare locations will also be expected in this role.
- The post holder will work within Operational Policies for the Macmillan Information Centre and will be expected to use their own judgement and initiative in doing so.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
To interact with patients, carers or relatives to support access to high quality trusted cancer information resources and support
Triage of individual patient and carer/relative needs, confidential listening, verbal and written information materials, action planning and signposting to appropriate services.
Maintain a highly professional and confidential standard of work at all times. Keep up to date with knowledge of cancer support and information.
To use needs assessment skills to provide appropriate information through face-to-face, email, telephone, video/social media interactions. This information will cover:
· The entire range of cancers
· The full range of cancer treatments, including novel modalities
· Accessing financial advice and welfare benefits support
· Local Support Services
· Survivorship issues (Living Beyond Cancer)
· Complementary therapies
· Psychosocial support
· Access to local/national support organisations e.g. tumour-specific charities.
To document activity data (core data) for all interactions via input into the Macmillan database, and to provide the data to Macmillan and the Trust on a quarterly basis, or upon request.
Collect data in a timely and accurate manner e.g. for service monitoring, audits or quality improvement initiatives.
Person specification
Education & Professional Qualifications
Essential criteria
- Educated to degree level or equivalent experience
- 12 months minimum working experience with people affected by cancer
Desirable criteria
- Communications skills training
Experience
Essential criteria
- Experience of providing person-centred cancer information
- Ability to manage own workload effectively
Desirable criteria
- An understanding of the range of cancers, treatments, and impacts on the lives of patients and their carers (Personalised Cancer Care)
Skills & Aptitudes
Essential criteria
- Active listening and responding skills
- IT skills including email, database and website proficiency
- Ability to identify and to manage quality health information resources
- Understanding patient confidentiality
Desirable criteria
- Knowledge of the work of cancer organisations such as Macmillan Cancer Support and other national charities
- Understanding of the needs of minority and vulnerable group
Personal Qualities and Attributes
Essential criteria
- Ability to work independently within boundaries of role
- Ability to work as a team
- Flexible approach and adaptable to change
- Ability to communicate effectively with members of the public, healthcare professionals and volunteers
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- May Estiva
- Job title
- Macmillan Personalised Cancer Care Lead
- Email address
- [email protected]
- Telephone number
- 07790967998
If you have problems applying, contact
- Address
-
WHT
- Telephone
- If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
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