Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 196-COF10306-S
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Guys Hospital
- Town
- London
- Salary
- £34,089 - £41,498 p.a inc HCA
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
Employer heading
Assistant Service Manager - Orthopaedic Surgery
NHS AfC: Band 5
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
We are looking for an enthusiastic individual for the role of Assistant Service Manager, with good organisational skills and excellent attention to detail. You must be a team player with the ability to problem solve and work independently.
This role involves managing a team of 5 patient access coordinators and working closely with the Service Manager and Clinical Lead to review and highlight on booking patterns / concerns that need to be addressed.
Main duties of the job
The successful applicant must be able to lead and motivate teams with a high degree of self-motivation, have an experience of people management and a keen attention to detail. Excellent IT skills, knowledge of Trust’s IT systems, experience in RTT is a must. Previous employees have progressed to other roles as a result of the experience they gained within the department.
Working for our organisation
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
a. Put patients first
b. Take pride in what they do
c. Respect others
d. Strive to be the best
e. Act with integrity
Detailed job description and main responsibilities
This role is to support the Service Manager in the delivery of a range of section services. This will involve delivering against targets in a range of service areas. This will involve ensuring the provision of a high quality medical secretarial service to patients and a group of clinicians and clinical teams within the department. This post could also assume the management of an outpatients department. These day-to-day services will be managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be responsible for the management of a team or teams(s) of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder may also offer a high level of support administration and organisation to a group of consultants or registrars where needed and within resource limitations.
This role is accountable to the Service Manager. It is envisaged that there will be no more than one position in each SDU. It is expected that collectively all post holders will coordinate best practice and ensure consistency of operation within generic work areas, such as medical secretary procedures.
Person specification
Education
Essential criteria
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Previous experience
Essential criteria
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Experience of delivering Administrative and Clerical Outpatient Services
- Have significantly contributed to meeting operational objectives
- Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams
- Track record of supporting the management of innovation and service improvements
Desirable criteria
- Have significantly contributed to meeting strategic objectives
Skills/Knowledge/Ability
Essential criteria
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Ability to respond to changing demands
- Excellent interpersonal, presentation and written communication skills
Desirable criteria
- Financial management and analysis skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sandra Reilly
- Job title
- Deputy Service Manager
- Email address
- [email protected]
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