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Job overview

An exciting and new opportunity has arisen for an experienced individual to join the Royal London Hospital Transfer of Care Hub Team as a Band 5 Discharge Navigator.

The Transfer of Care Hub’s job is to prevent avoidable delays in patient’s discharge by discussing, coordinating, and planning in accordance with current government discharge guidelines and acting as a problem-solving resource to the ward multidisciplinary teams, senior management, and external agencies as well as advocating on behalf of your patients.

The prospective candidate will be ward based and become a resource to the wards that they support, providing discharge advice and information on the local authority, voluntary agencies, and other help and support available to patients once discharged into the community. They will play a key role in providing the Trust with their discharge information to enable adequate patient flow and safe and timely discharges.

We are looking for an individual who has the confidence to challenge decisions at all levels, experience of working in a fast paced and high-pressure environment, and the ability to recognise the need to escalate complex discharges to senior management to prevent discharge complexities.

We are a 7 day service operating from 08:00 to 20:00 including bank holidays. If successful, please note you will be expected to work rostered weekends, bank holidays and late shifts.

Main duties of the job

To lead the discharge assessment and planning of patients on the wards, from advanced planning prior to discharge to the point of onward transfer, with a pro-active case management approach drawing on post holders nursing, occupational therapy, physiotherapy or discharge skills dependent on professional background. 

To work collaboratively, as part of the Transfer of Care Hub team and with ward based multi-disciplinary teams and in-borough and out-of-borough community health and social care partners. To agree complex discharge plans that reflect the ongoing care needs of patients, and respect their wishes.

To lead on co-ordinating early discharge so patients leave hospital within 24 hrs being declared Medically optimised and ready for discharge in order to minimise discharge delays, improve inpatient flow and reduce the possibility of clinical deconditioning.

To pro-activley identify and escalate any potential delays in discharge and lead on problem solving/case review meetings as required and to promote safe and effective discharge practice throughout the Trust and act as a resource for expert advice and guidance as required.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.