Job summary
- Main area
- Maternity Services
- Grade
- Band 2
- Contract
- Fixed term: 12 months (Contract is for either 22.5 (0.6 wte) or 30 hrs (0.8 wte))
- Hours
- Part time - 22.5 hours per week (including nights, bank holidays and weekends covering a 24/7 service)
- Job ref
- 396-NN-6424739-A&C-Y
- Employer
- Kingston Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital NHS Foundation Trust
- Town
- Kingston upon Thames
- Salary
- £26,696 per annum pro. rata. Including HCAS (Outer)
- Salary period
- Yearly
- Closing
- 11/07/2024 23:59
- Interview date
- 19/07/2024
Employer heading
![Kingston Hospital NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/66.png)
Maternity Inpatient Receptionist
Band 2
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Job overview
Act as an integral member of the maternity department providing a range of clerical and reception duties ensuring an efficient and effective service within Maternity Services and preserving the inpatient reception.
***Please note: Interviews will be held on Friday 19th July 2024 ***
Main duties of the job
You will be responsible for liaising directly with patients and their relatives. Good IT skills and an excellent telephone manner are vital to this role.
You will be required to communicate in a professional manner with a range of professionals within the maternity team, such as Midwives, Obstetricians and Anaesthetists among others.
Working for our organisation
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Caring – Design and deliver care around each individual patient’s needs and wants.
Safe – Make the safety of patients and staff our prime concern as safety comes first
Responsible – All staff take responsibility for the hospital, its services and reputation
Value Each Other – Value each other's contribution
Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Detailed job description and main responsibilities
Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
Person specification
Education/Qualifaction
Essential criteria
- Educated to GCSE standard or equivalent
- Secretarial/typing/ administration course or equivalent experience
Desirable criteria
- ECDL
- NVQ II in Customer Care
Experience
Essential criteria
- Minimum of six months experience in a receptionist or administrative role
- Experience of using Microsoft Office Packages e.g. Word & Excel
- Previous experience of dealing with general public
Desirable criteria
- Previous NHS experience
- Working knowledge of CRS
Skills
Essential criteria
- Excellent written and verbal communications skills
- Ability to deal with patients and relatives in a sensitive manner
- Good interpersonal skills
Knowledge
Essential criteria
- Knowledge and understanding of data protection / confidentiality
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Suzanne Draper
- Job title
- Maternity Service Support Manager
- Email address
- [email protected]
- Telephone number
- 020 8934 3248
- Additional information
Amanda Chiappetta; Inpatient Team Leader
Tel: 020 8546 7711 extension: 2369/2365.
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