Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-NN-6355443-A&C-Z
- Employer
- Kingston Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital
- Town
- Kingston upon Thames
- Salary
- £26,696 pa incl. HCAS
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Clerical Officer
Band 2
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Job overview
We are currently looking for suitably qualified and interested clerical
administrators / receptionists to help provide a patient focused service within the Radiology Department The post holder will liaise with patients and their carers / relatives, clinicians, and administrative and clerical teams to ensure that the service is a responsive one ensuring effective and timely communication with staff, patients and members of other organisations.
Reception, call centre operating and appointment making are the key elements of the position.
Main duties of the job
5. Prioritise and manage workload without direct supervision to ensure service delivery is maintained
and met to specialist delivery directives as well as using the relevant information technology to
facilitate the performance of tasks.
6. Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers
providing information, directing, and prioritising queries as appropriate to ensure efficiency and
effectiveness of service delivery.
7. Manage accurate patient data onto electronic systems to ensure the effective management by
recording open communication for all departmental staff.
8. Work with the management to achieve continuous Administrative and Clerical service development and improvement.
Working for our organisation
The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.
To support this, our five values are that we are all:
Caring – we design and deliver care around each individual patient’s needs and wants.
Safe – we make the safety of patients and staff our prime concern (safety comes first).
Responsible – all staff take responsibility for the hospital, its services and reputation.
Inspiring – we always strive to empower each other to develop and deliver improvements to benefit our patients.
Value each other – we all value each other’s contribution.
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by Living Our Values Every Day.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Person specification
Skills
Essential criteria
- One years reception experience
Desirable criteria
- Previous NHS/ Healthcare experience
- experience in dealing with cpmplaints
Skills
Essential criteria
- One years reception experience
- Able to work as a part of a team
Desirable criteria
- Previous NHS Experience
Person specification
Essential criteria
- One years reception experience
- previous telephone experience
- Able to work as apart of a team
Desirable criteria
- Experience in Customer service
- Able to work under pressure
- Able to demonstrate good customer care skills
Essential and Desirable
Essential criteria
- Year reception experience
- previous telephone experience
- Good Educational Standard GCSE C or above in English and Maths or equivalent qualification
- Able to work as apart of a team
- Ability to demonstrate customer care skills
Desirable criteria
- Experience in Customer Service
- Experience in dealing with complaints
- Familiar with RIS/CRS
- Competent in the use of Office Outlook
- Able to work under pressure
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rosemary Smith
- Job title
- Clerical Supervisor
- Email address
- [email protected]
- Telephone number
- 020 8546 7711
- Additional information
For further information/application, please call Rose Smith, Clerical Supervisor on 020 934 6390 or email: [email protected]
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