Crynodeb o'r swydd
Teitl cyflogwr
Clerical Officer
Band 2
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Trosolwg o'r swydd
We are currently looking for suitably qualified and interested clerical
administrators / receptionists to help provide a patient focused service within the Radiology Department The post holder will liaise with patients and their carers / relatives, clinicians, and administrative and clerical teams to ensure that the service is a responsive one ensuring effective and timely communication with staff, patients and members of other organisations.
Reception, call centre operating and appointment making are the key elements of the position.
Prif ddyletswyddau'r swydd
5. Prioritise and manage workload without direct supervision to ensure service delivery is maintained
and met to specialist delivery directives as well as using the relevant information technology to
facilitate the performance of tasks.
6. Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers
providing information, directing, and prioritising queries as appropriate to ensure efficiency and
effectiveness of service delivery.
7. Manage accurate patient data onto electronic systems to ensure the effective management by
recording open communication for all departmental staff.
8. Work with the management to achieve continuous Administrative and Clerical service development and improvement.
Gweithio i'n sefydliad
The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.
To support this, our five values are that we are all:
Caring – we design and deliver care around each individual patient’s needs and wants.
Safe – we make the safety of patients and staff our prime concern (safety comes first).
Responsible – all staff take responsibility for the hospital, its services and reputation.
Inspiring – we always strive to empower each other to develop and deliver improvements to benefit our patients.
Value each other – we all value each other’s contribution.
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by Living Our Values Every Day.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Manyleb y person
Skills
Meini prawf hanfodol
- One years reception experience
Meini prawf dymunol
- Previous NHS/ Healthcare experience
- experience in dealing with cpmplaints
Skills
Meini prawf hanfodol
- One years reception experience
- Able to work as a part of a team
Meini prawf dymunol
- Previous NHS Experience
Person specification
Meini prawf hanfodol
- One years reception experience
- previous telephone experience
- Able to work as apart of a team
Meini prawf dymunol
- Experience in Customer service
- Able to work under pressure
- Able to demonstrate good customer care skills
Essential and Desirable
Meini prawf hanfodol
- Year reception experience
- previous telephone experience
- Good Educational Standard GCSE C or above in English and Maths or equivalent qualification
- Able to work as apart of a team
- Ability to demonstrate customer care skills
Meini prawf dymunol
- Experience in Customer Service
- Experience in dealing with complaints
- Familiar with RIS/CRS
- Competent in the use of Office Outlook
- Able to work under pressure
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Rosemary Smith
- Teitl y swydd
- Clerical Supervisor
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 020 8546 7711
- Gwybodaeth i gefnogi eich cais
For further information/application, please call Rose Smith, Clerical Supervisor on 020 934 6390 or email: [email protected]
Rhestr swyddi gyda Kingston Hospital NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector