Crynodeb o'r swydd
Teitl cyflogwr
Open Access Follow Up Admin Assistant Band 3
Band 3
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Trosolwg o'r swydd
The post holder will be the point of contact for all administrative issues relating to patients entering the Breast Open Access Follow up program (OAFU) following on from their treatment of Breast Cancer. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the Breast Cancer patient’s pathway the duration of their follow up program, ensuring the entire pathway is tracked and managed smoothly.
Prif ddyletswyddau'r swydd
- Ensure that all patients seen in OAFU are appropriately added to the tracking database, logging specific review dates for each patient for the duration of their follow-up care. E.G Mammogram review dates, Endocrine review dates etc.
- Be a proactive supporting assistant to the OAFU Team Lead by working autonomously and seamlessly in line with them to provide great care to the OAFU patients.
- Keep accurate records of large data sets e.g patients surveillance scans.
- Keep regular contact with Radiology where there may be delays to reports and escalating issues as the arise.
- Timely escalation of any and all scans/results that are suspicious to the OAFU clinical team, with appropriate tracking of any further investigation needed and escalation to MDT after any Biopsies are taken.
- Actively keep up to date the OAFU clinic room bookings on Bookwise, making sure that cancelled clinics are removed and that there is a room booking for every clinic needed.
- Accurately record telephone messages from the OAFU hotline and other enquiries and escalate to OAFU Clinical team for 48 hour turn around.
- Be sympathetic and sensitive to the requirements of service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
- Use specific templates to complete OAFU clinical transcriptions into a standard approved letter format.
Gweithio i'n sefydliad
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Caring – Design and deliver care around each individual patient’s needs and wants.
Safe – Make the safety of patients and staff our prime concern as safety comes first
Responsible – All staff take responsibility for the hospital, its services and reputation
Value Each Other – Value each other's contribution
Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.
Please carefully read the attached job description providing a supporting statement which demonstrates how you meet the requirements of the role.
Salary clarification: Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).
Manyleb y person
Qualifications
Meini prawf hanfodol
- GCSE or equivalent in English and Maths, grades A-C
Experience
Meini prawf hanfodol
- Experience of using Microsoft Office, including Word and Excel
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Olivia Jones
- Teitl y swydd
- Deputy Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 020 8934 6407
Rhestr swyddi gyda Kingston Hospital NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector