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Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Job overview

The post holder will primarily work as part of the theatre administration team, assisting with the smooth and efficient running of reception. You would be required to work on the reception desk to meet and greet patients on attendance to the department, answer patient queries and act as the central point to receive incoming telephone calls. The role requires liaison with wards, surgeons, anaesthetists, theatre staff and booking staff as well as a number of hospital departments such as Estates, Radiography, Sterile Services and Portering. The post holder will generate theatre lists using the hospital administration system, Care Records Service (CRS), ensuring confidentiality of all patient information and provide accurate, timely information to assist clinicians and nursing staff. Other duties include recording details of private patient procedures, cancelled operations and monitoring stationery stock levels.

Main duties of the job

The ideal applicant will have experience of working with the public; at least 2 years’ experience in an administrative role, good communication and IT skills are essential. You must be able to provide first class customer service, be comfortable using Microsoft Office software and have experience of working in a healthcare setting.

We are looking for a highly motivated, flexible and committed individual to join our team. This is a full-time post with 2 alternating week shift patterns of 07:45 – 16:00 and 09:45 to 18:00.

Before you decide whether to apply, please ensure you have read ALL the information provided and that you have the relevant skills & experience for this role.

For further Information or informal visit please contact Jo Turner, Assistant Service Manager, on 020 8934 2730.

Interview Date: To be confirmed.

Working for our organisation

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are: 

- Caring – Design and deliver care around each individual patient’s needs and wants.

- Safe – Make the safety of patients and staff our prime concern as safety comes first

- Responsible – All staff take responsibility for the hospital, its services and reputation

- Value Each Other – Value each other's contribution

- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients