Swydd wag: RiO / ICT Trainer, NELFT NHS Foundation Trust, Kent and Medway

Crynodeb o'r swydd

Prif leoliad: Informatics Training Team
Gradd: NHS AfC: Band 5
Contract: Secondiad: 12 mis
Oriau: Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd: 395-CC652-24

Cyflogwr: NELFT NHS Foundation Trust
Math o gyflogwr: NHS
Gwefan: Kent
Tref: Kent and Medway
Cyflog: £28,407 - £34,581 per annum
Cyfnod cyflog: Yn flynyddol
Yn cau: 30/07/2024 23:59

RiO / ICT Trainer

NHS AfC: Band 5

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Key Responsibilities:

Provide a flexible and comprehensive range of IT training programmes, produce lesson plans and conduct remote and face-to-face, individual and group training sessions for a variety of different clinical and non-clinical groups across NELFT, tailored to meet the differing requirements of end-users.
Support and deliver EPR and Agile Training through the Trust Induction
Support the Trust Induction, delivering EPR System Training.
Provide on-going support and assistance to staff, utilising clinical & IT systems, via various training delivery methods; e.g. "Floor Walking”, structured training, webinars, drop-in sessions and one-to-one coaching.
Deliver technical systems training for various types of information and clinical system software applications used by NELFT, providing specialist training and advice to
Suggest configuration options for the deployed systems, configure and administer the supported clinical systems in line with customer requests and local
Create robust systems to effectively co-ordinate, plan and prepare training venues, facilities and materials prior to
Maintain accurate training records to assist in the planning of training programmes across NELFT; assist in the collection of training statistics and provide reports as
Develop, prepare, review and continuously update training and support documentation for accredited and non-accredited training programmes to a high quality
Develop new training packages, as and when the Trust procures new systems or makes significant changes to existing
Support the development of E-Learning modules and create e-Learning support
Influence training approaches, structure and formats for all IT software ensuring compliance with NHS guidelines across the whole of the
Ensure that IT training is appropriate to support the dynamic requirements of the IM&T strategy and
Collate learner feedback on the training delivered and act on recommendations, if
Deal with statistical/analytical queries, assessing whether analyses are robust g. investigating data anomalies identified during analyses, instigating corrective action as required.
Act as the main interface between the business and the Transformation Team. Serve as a point of escalation for the business
Develop good working relationships, and liaise regularly with other work streams within the Informatics Directorate and external Service
Attend Department meetings to ensure collaborative working, sharing of knowledge and to understand, support and advocate the Communication and Change Management working stream objectives throughout the
Ensure that all training participants comply with the requirements of the Data Protection Act and adhere to the Trust’s IT Security policies, observing a high degree of confidentiality at all
Provide cover for other support teams and the Training Administrator, as required.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Manyleb y person

Communication and Relationship Skills

Meini prawf hanfodol

Excellent verbal and written communication skills.
Excellent interpersonal skills, communicates effectively at all levels with a variety of internal and external individuals including clinicians
Ability to engage audiences; creates clear presentations to deliver key concepts to groups with differing requirements and levels of understanding.
Ability to influence and gain commitment from key stakeholders at all levels.
Must be able to provide and receive complex and sensitive information.
A strong “customer service” ethic that puts the customer first.
Active listening skills, ability to create a positive learner environment and ensure learner focus.

Knowledge, Training, & Experience

Meini prawf hanfodol

Provide a flexible and comprehensive range of IT training programmes.
Experience of delivering OpenRiO, SystmOne, and Orion Training, including best practice use of systems.
Experience of working in the NHS.
Overall IT training experience.
Knowledge and experience in delivering MS Teams training.
Knowledge and experience in delivering Microsoft Excel, Word, Outlook and PowerPoint.
Ability to learn new systems/applications.

Meini prawf dymunol

At least 2 years’ experience working in an IT training environment.
Experiencing of supporting the RiO System, including basic system administration functions.
Accredited Trainer Certification.
ITIL Foundation Qualification
PRINCEII Qualification

Planning & Organisational Skills

Meini prawf hanfodol

Must be able to prioritise own work effectively, direct activities of others and remain calm under pressure.
Adaptability, flexibility and ability to cope with uncertainty and change.
Develops, designs, customises and tailors training materials to engage learners and meet agreed programme learning outcomes.

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.

Supporting our Armed Forces

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

Equal opportunities employer

We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.

We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email [email protected].

Correspondence with us

You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.

In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.