Job summary
- Main area
- Health Visiting
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 220-WHT-2502
- Employer
- Whittington Health NHS Trust
- Employer type
- NHS
- Site
- Highbury Grange Health Centre
- Town
- Islington
- Salary
- £31,944 - £34,937 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 05/09/2024 23:59
Employer heading
![Whittington Health NHS Trust logo](https://static.trac.jobs/employer-logos/94.png)
Deputy Business Support Officer 0-19 Team
NHS AfC: Band 4
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
DEPUTY BUSINESS SUPPORT OFFICER - 0-19 ADMIN TEAM
We are looking for a dynamic motivated team player join our friendly team.
A person who is able to multi-task and prioritise their workload to meet deadlines set.
Knowledge/Experience of Electric Patient Records (RIO) and Data Reporting systems is highly desirable.
- To provide high quality business support for the 0-19 Universal Service.
- To deputise for the Business Support Manager when required.
- To support the production of statistical reports using a range of IT applications and communicate with service leads about the necessary actions to maintain or improve performance.
Main duties of the job
- To deputise for the Business Support Manager when required.
- To lead on the creation and updating of administrative pathways reflecting the use of RIO, together with 0-19 operational manuals.
- To deputise as the key point of contact in relation to performance data and data requests for Islington universal services.
- To deal with back office enquiries effectively, and take the initiative for disseminating information, taking action where necessary and escalating enquiries only when required.
- To undertake analysis of trends within performance data to ensure that the factors which influence good performance are understood by all service staff and can be used to correct any emerging performance problems.
- To circulate documentation and information in an effective and timely manner.
- To maintain, monitor and continuously improve the Service’s use of data bases and reduce reliance on manual record keeping systems.
- To support teaching and demonstrating of the use of Qlikview and Rio to other groups within the service.
- To undertake ad-hoc projects and any task commensurate with the role.
- To work within the Trust policies and procedures. To ensure the maintenance of up to date, accurate records that complies with local and national standards.
- Oversee Bank roster and ordering supplies via PECOS.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
- To deputise for the Business Support Manager when required.
- To lead on the creation and updating of administrative pathways reflecting the use of RIO, together with 0-19 operational manuals.
- To deputise as the key point of contact in relation to performance data and data requests for Islington universal services.
- To deal with back office enquiries effectively, and take the initiative for disseminating information, taking action where necessary and escalating enquiries only when required.
- To undertake analysis of trends within performance data to ensure that the factors which influence good performance are understood by all service staff and can be used to correct any emerging performance problems.
- To circulate documentation and information in an effective and timely manner.
- To maintain, monitor and continuously improve the Service’s use of data bases and reduce reliance on manual record keeping systems.
- To liaise with other roles providing support and advice on administrative systems including Qlikview and Rio.
- To support teaching and demonstrating of the use of Qlikview and Rio to other groups within the service.
- To support the Bright Start Business Support Officers in the absence of the 0-19 manager.
- To undertake ad-hoc projects as required and any task commensurate with the role.
- To work within the Trust policies and procedures. To ensure the maintenance of up to date, accurate records that complies with local and national standards.
- Oversee Bank roster and ordering supplies .
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent experience
Desirable criteria
- ECDL
Skills, abilities and Knowlege.
Essential criteria
- Excellent communication skills: IT written and oral.
- Effective time management and organisational skills.
- Experience of managing projects which involve the development of effective working relationships within and outside Islington.
- Ability to work flexibly to cope with competing time demands.
- Ability to manage other members of staff and delegate work appropriately and safely.
Desirable criteria
- Good Knowledge of Rio
- Experience is using Data Reporting Systems
Personal Qualities.
Essential criteria
- Ability to work as part of an integrated team working across boundaries
- Awareness of Equal Opportunities and valuing diversity.
Desirable criteria
- Commitment to the development of excellent services, which focus on improved outcomes for children.
- Experience of delivering training in small groups
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Shehzad Malik
- Job title
- Business Support Manager / 0-19 Team Manager
- Email address
- [email protected]
- Telephone number
- 0203 316 8449
- Additional information
Mobile:
07425 633 788
If you have problems applying, contact
- Address
-
WHT
- Telephone
- If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
List jobs with Whittington Health NHS Trust in Administrative Services or all sectors