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Job overview

The North Central London (NCL) Integrated Care Board is part of the NCL Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.

The ICT department is a forward-thinking and innovative service that is focused on delivering a high quality, resilient ICT service to our corporate and primary care colleagues across NCL. Delivered through the provision of infrastructure, technology and informatics to understand the outcomes of ICB investment, our aim is to ensure that technology, data and infrastructure are optimally designed and delivered to achieve maximum benefits for the patients of North Central London.

We are seeking to recruit a motivated and dynamic Service Desk Analyst to join us in our journey, embracing transformational change through the use of new technologies and automation across our organisation.

Please clearly indicate in the supporting statement section of your application form, your specific skills and experience relevant to the role.  To discuss this role please contact: [email protected]

This is a full time office based role working from either our Camden Office or Islington base location.

We cannot accept CVs, please complete a full application to be considered.

Main duties of the job

Key Responsibilities:

As a Service Desk Analyst, you will play a crucial role in ensuring the efficient and effective operation of the NCL ICB and GP Practices. Your responsibilities will include:

1. First-Line telephone Support: Providing first-line remote technical support to end-users, resolving issues promptly and efficiently.
2. Incident Management: Logging and categorising incidents, escalating where necessary, and ensuring timely resolution.
3. Collaboration: Working closely with ICT colleagues to address technical challenges and improve overall system performance.
4. Customer Service: Ensuring a high level of customer satisfaction through effective communication and problem-solving.

Working for our organisation

On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.

ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:
•    to improve outcomes in population health and healthcare
•    tackle inequalities in outcomes, experience and access
•    enhance productivity and value for money 
•    help the NHS support broader social and economic development.

North Central London’s population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions – or buys – on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.

NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.