Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 18 months
- Hours
- Full time
- Flexible working
- Job ref
- 289-CSS-1519
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- West Middlesex Universtiy Hospital
- Town
- Isleworth
- Salary
- £27,129 - £28,649 per annum inc HCAS
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
Imaging Patient Administrator
NHS AfC: Band 3
About our Trust
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.
We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.
Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster. Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.
Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Job overview
Job overview
West Middlesex Site – Clinical Imaging Department
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex site working in our busy Clinical Imaging department . Working in the clinical reception/back office, you should have telephone experience and ideally experience of working with Cerner or other PAS systems. You should have a good team spirit as well as being able to work autonomously.
As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.
If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you
Working Monday to Friday 9-5pm
Main duties of the job
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Detailed job description and main responsibilities
Roles and responsibilities
- Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
- Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
- Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
- Interact with patients and relatives in distress in a sensitive and empathetic manner
- Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
- Update patient details on Soliton/Cerner as appropriate, checking all demographic details on arrival or departure
- Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
- Ensure all procedures are followed re data capture for service specific outcomes.
- Ensure all imaging referrals are managed appropriately
- Arrange interpreter and transport services where indicated
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Provide cover across the Imaging areas as and when required
- Provide an excellent standard of service to patients at all times
- Ensure the referrals and bookings are managed within the department targets.
Person specification
administration experience
Essential criteria
- Demonstrable experience of working in an administrative role in a busy office environment
- 1 year
- Communicating with members of the public and patients
- 1 year
- Demonstrable experience of working within customer-driven service and working to strict targets
- 1 year
- Working in NHS or other similar health care environment
- Willing to learn new systems
- Able to explain procedures and policy to other staff
- Competent working knowledge of windows based computer systems including Microsoft Packages
Desirable criteria
- Familiarity with medical records and clinical correspondence
- Familiarity with Trust’s PAS and other electronic patient administration and documentation systems
- Knowledge of Elective Access policy framework
Proven experience of dealing with complex telephone calls
Essential criteria
- Proven experience of dealing with complex telephone calls
Desirable criteria
- Proven experience of dealing with complex telephone calls
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mrs Rashpal Kaur
- Job title
- Imaging Admin Manager
- Email address
- [email protected]
- Telephone number
- 0208 321 5964
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