Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 3
Contract
Secondiad: 18 mis
Oriau
  • Llawnamser
  • Gweithio hyblyg
37.5 awr yr wythnos (9.00 am to 5.00 pm and 12.00 pm To 8.00 pm)
Cyfeirnod y swydd
289-CSS-1519
Cyflogwr
Chelsea and Westminster Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
West Middlesex Universtiy Hospital
Tref
Isleworth
Cyflog
£27,129 - £28,649 per annum inc HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
04/07/2024 23:59

Teitl cyflogwr

Chelsea and Westminster Hospital NHS Foundation Trust logo

Imaging Patient Administrator

NHS AfC: Band 3

About our Trust

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.

Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster.  Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.

Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Trosolwg o'r swydd

Job overview

West Middlesex Site – Clinical Imaging Department

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy on the West Middlesex site working in our busy  Clinical Imaging department . Working in the clinical reception/back office, you should have telephone experience and ideally experience of working with Cerner or other PAS systems. You should have a good team spirit as well as being able to work autonomously. 

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you

Working Monday to Friday 9-5pm 

Prif ddyletswyddau'r swydd

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Gweithio i'n sefydliad

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Roles and responsibilities

  •  Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
  • Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
  • Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
  • Interact with patients and relatives in distress in a sensitive and empathetic manner
  • Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
  •  Update patient details on Soliton/Cerner as appropriate, checking all demographic details on arrival or departure
  • Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
  • Ensure all procedures are followed re data capture for service specific outcomes.
  • Ensure all imaging referrals are managed appropriately
  • Arrange interpreter and transport services where indicated
  • Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
  • Provide cover across the Imaging areas as and when required
  • Provide an excellent standard of service to patients at all times
  • Ensure the referrals and bookings are managed within the department targets.

Manyleb y person

administration experience

Meini prawf hanfodol
  • Demonstrable experience of working in an administrative role in a busy office environment
  • 1 year
  • Communicating with members of the public and patients
  • 1 year
  • Demonstrable experience of working within customer-driven service and working to strict targets
  • 1 year
  • Working in NHS or other similar health care environment
  • Willing to learn new systems
  • Able to explain procedures and policy to other staff
  • Competent working knowledge of windows based computer systems including Microsoft Packages
Meini prawf dymunol
  • Familiarity with medical records and clinical correspondence
  • Familiarity with Trust’s PAS and other electronic patient administration and documentation systems
  • Knowledge of Elective Access policy framework

Proven experience of dealing with complex telephone calls

Meini prawf hanfodol
  • Proven experience of dealing with complex telephone calls
Meini prawf dymunol
  • Proven experience of dealing with complex telephone calls

Bathodynnau ardystio / achredu cyflogwyr

Trust IDWe are a Living Wage EmployerCapital Nurse, LondonHealthy Workplace - Commitment 2018Veteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyCare quality commission - GoodDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Mrs Rashpal Kaur
Teitl y swydd
Imaging Admin Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
0208 321 5964
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg