Job summary
- Main area
- Adminstration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (TBC)
- Job ref
- 824-HERTS-6873145
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Hatfield Centre
- Town
- Hatfield
- Salary
- £25,329 - £26,958 Per Annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 02/01/2025 23:59
- Interview date
- 30/01/2025
Employer heading
Administrator/Receptionist
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
To provide a comprehensive and high quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
**We are unable to offer sponsorship on this purely administrative role
Main duties of the job
It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential and integrated services that deliver improvements in sexual health for the population of Hertfordshire.
Flexible working is required to include central booking clinic cover and admin duties as required by the management team. The post holder will require flexibility to work evenings as and when required.
To maintain and promote at all times confidentiality and be aware of the sensitive nature of the GUM, HIV and Contraception Service. The post holder will act on their own initiative in dealing with day to day issues.
Working for our organisation
Just as we care about our patients’ well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person specification
Education/Qualification
Essential criteria
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable criteria
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
Desirable criteria
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures.
Skills and Knowledge
Essential criteria
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Accurate copy typing
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently.
- Excellent attention to detail.
- Ability to work and adapt to a changing environment.
- Ability to work autonomously and make decisions.
- Evidence of excellent organisational skills.
- Able to demonstrate excellence in Customer Service.
- Able to meet the required IT Skills for the post.
Desirable criteria
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Denise Capper
- Job title
- Reception Senior Supervisor
- Email address
- [email protected]
- Telephone number
- 020 8102 6260
- Additional information
Hours of position to be agreed
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