Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Fixed term: 6 months (hybrid role)
- Hours
- Full time - 37.5 hours per week (9am - 5pm)
- Job ref
- 395-HV660-24
- Employer
- NELFT NHS Foundation Trust
- Employer type
- NHS
- Site
- petersfield centre
- Town
- Harold Wood
- Salary
- £24,071 - £25,674 pa pro rata (plus HCAS)
- Salary period
- Yearly
- Closing
- 30/09/2024 23:59
Employer heading
Administrator (Talking Therapies Havering)
Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An opportunity has arisen within our Havering Talking Therapies Service for anxiety & depression.
Looking for a enthusiastic Band 3 Administrator (for a 6 months contract)
The post holder will provide a high quality confidential and comprehensive administrative service within the team.
This opportunity will allow you to build on your administrative skills and to establish good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who is able to warmly welcome patients into the building, on occasions, when reception cover is needed.
The main responsibilities of the post include: Managing and coordinating the large service groups administration and tasks. Duties also included - taking calls/messages and communicating these effectively within the team, ensuring the email inbox is up-to-date, typing/editing of letters, and managing internal administrative processes.
Please be aware that the vacancy might be closed early should we have a high number of applicants for this post so kindly do not delay applying till the closing date.
End date for the contract is 31/03/25.
Main duties of the job
An opportunity has arisen within our Havering Talking Therapies Service: anxiety & depression.
Looking for a band 3 Administrator.
The post holder will provide a high quality confidential and comprehensive administrative service within the team.
This opportunity will allow you to build on your administrative skills and to establish good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who is able to warmly welcome patients into the building, on occasions, when reception cover is needed.
The main responsibilities of the post include: Managing and coordinating the large service groups administration and tasks. Duties may also included - taking calls/messages and communicating these effectively within the team, ensuring the email inbox is up-to-date, typing/editing of letters, and managing internal administrative processes.
Please be aware that the vacancy might be closed early should we have a high number of applicants for this post so kindly do not delay applying till the closing date.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham Essex
High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Detailed job description and main responsibilities
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
For further information, please refer to the person specification and job description attached.
Person specification
Trust Values
Essential criteria
- To be aware and demonstrate the Trust Values
Qualifications
Essential criteria
- NVQ level 2 or equivalent standard of literacy and numeracy
- NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Experience
Essential criteria
- Working in a busy office environment
- Experience of storing and maintaining records
Desirable criteria
- Experience of supervising others
- Working in an NHS environment
Knowledge
Essential criteria
- Maintaining efficient administrative systems
- Maintain confidentiality/data protection
- Understand the needs of clients and deal tactfully and sensitively with concerns
- Updating and maintaining database systems
Skills
Essential criteria
- Basic awareness of IT and IT skills
- Establish and maintain good working relationships
- Excellent interpersonal skills in a customer focussed environment
- Team player
- Able to use own initiative and work without supervision
- Prioritise own workload
- Willing to learn new skills
- To be able to travel effectively throughout the Trust
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Faye Fairchild
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 0300 300 1554
- Additional information
Faye Fairchild
0300 300 1554 (option 2)
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