Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Sexual Health
Gradd
NHS AfC: Band 4
Contract
Parhaol
Oriau
  • Llawnamser
  • Gweithio hyblyg
  • Gweithio gartref neu o bell
37.5 awr yr wythnos
Cyfeirnod y swydd
289-SC-2222
Cyflogwr
Chelsea and Westminster Hospital NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Chelsea and Westminster NHS Foundation Trust
Tref
Fulham
Cyflog
£30,279 - £33,116 per annum incl. HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
08/08/2024 23:59
Dyddiad y cyfweliad
15/08/2024

Teitl cyflogwr

Chelsea and Westminster Hospital NHS Foundation Trust logo

Recall Adviser

NHS AfC: Band 4

About our Trust

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.

Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster.  Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.

Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Trosolwg o'r swydd

Sexual Health London is looking for an enthusiastic and committed Recall Adviser to join our team in Chelsea.

You will be responsible for supporting London residents with their sexual health needs via a digital platform and telephony line.

The role involves both home and on-site working and hours can be flexible but days are set at Monday - Friday.

If you are passionate about sexual health, work well both independently and in a team and have a talent for conversing with service users around all matters sexual health please do get in contact. 

 

Prif ddyletswyddau'r swydd

Sexual Health London (SHL.UK) is London’s only sexual health e-service, launched in 2018, that provides free and easy access to sexual health testing and contraception via the internet and local venues.

The service is available to people aged 16 and over who are residents in most Boroughs of London.

The service provides emergency and routine contraception and testing for a range of sexually transmitted infections (chlamydia, gonorrhoea, HIV, syphilis, hepatitis B and hepatitis C) via self-sampling at home and to date, over two million Londoners have used SHL.

We are recruiting for a Band 4 Recall Adviser to join our team.  As an online and digital service, our ideal candidate should be competent in using online services and be confident communicating with service users through a range of virtual methods, including a recorded telephony line.

The ideal candidate can provide a professional, safe and non-judgemental space for our service users. We provide fair and equal care for a diverse range of service users, therefore the candidate must value equality and inclusivity. 

 

 

Gweithio i'n sefydliad

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

  • To recall, in conjunction with the HA team, patients with untreated infections or those in need offollow up, by text, telephone, letter/recorded letter according to the recall policy and to clearly document all actions taken.
  • To initiate Partner Notification on all patients spoken to re untreated infections and document clearly on the clinical system.
  • Exchange relevant information about patients and contacts with other GUM services where necessary.
  • To manage the e-services work-lists, ensuring that all patients needing treatment or follow up aredealt with according to the Health Adviser guidelines.
  • Manage the online clinical system ensuring patients get their results within the appropriate timeframes.
  • Deal with routine enquiries from both the general public and health professionals about sexually transmitted infections including HIV, referring onto the Health Adviser team where necessary.
  • To accurately use the online clinical system to document all positive results/patient based activity.
  • To make/check appointments as necessary for patients in conjunction with the HA team.
  • To check Health Adviser voicemail and email address daily and deal with any enquires.
  • To assist the Health Adviser team in regular audit activity around key performance indicators including Partner Notification.

Please see attached job description and person specification to this advert for further details.

 

Manyleb y person

Education & Qualifications

Meini prawf hanfodol
  • Demonstratable literacy & numeracy skills
  • Evidence of secondary education
  • NQV Level 3 or equivalent
Meini prawf dymunol
  • Evidence of further education inluding study days around sexual health & HIV

Experience

Meini prawf hanfodol
  • Demonstratable experience within an NHS admin or clinical role/setting and/or equivalent experience providing customer care
  • Working within a multi-disciplinary team
Meini prawf dymunol
  • Clinical experience in HIV/GUM
  • Basic knowledge of STI's and HIV
  • Experience of telephone work with Patients

Bathodynnau ardystio / achredu cyflogwyr

Trust IDWe are a Living Wage EmployerCapital Nurse, LondonHealthy Workplace - Commitment 2018Veteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyCare quality commission - GoodDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Sophie Jones
Teitl y swydd
Service Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
02033154515
Gwybodaeth i gefnogi eich cais

Please call during 08.30am - 4.30pm but email is preferable.

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg