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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
162-6695-TA
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
Cross site
Town
Essex
Salary
£31,081 - £33,665 per annum inclusive
Salary period
Yearly
Closing
30/12/2024 23:59

Employer heading

Barking Havering and Redbridge Univ Hospitals NHS Trust logo

Band 4 Emergency Department Care Navigator

Band 4

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://youtu.be/WwL9BRr45nw?si=NIU808Lb_Z6zv2Bq

Job overview

This is an exciting opportunity to work in a fast-paced Emergency Department and make a real difference to patient pathways. This is a developing role, and we are looking for passionate people who want to contribute to the team and will support us to expand and improve further.
 
You will be supporting clinical and admin teams in the delivery of KPI (Key performance indicators) and Service Targets. This will require you being Pro-active, tracking patients’ pathways, escalating issues and alerting the correct staff when results are available to reduce unnecessary delays.
 
You will be able to cope under pressure, provide essential support to the efficient running of the department, assist in the movement and flow of patients through their pathways to maintain safety, enhance performance and patient experience. You will be the main link between the nurse in charge, consultants, assessment areas and the operational staff who feed into escalation meetings.
 

Main duties of the job

We are looking for a determined, proactive and hardworking individual looking to take on this exciting and challenging role within the Emergency Department here at Queens Hospital / King George Hospital. Working alongside a variety of clinical and non-clinical staff your role will be to support the many patients that attend the Emergency department and helping direct their care to appropriate departments and external healthcare providers such as GP’s.

This role will provide you with the opportunity to understand the challenges and pressures faced within Emergency care but also the chance to help make positive strides in improving patient experience and enabling our clinical staff to focus on patients that require urgent emergency care. The role of ED Care Navigator is fairly new to the department, and it is a wonderful opportunity for applicants to show a variety of skills and attributes to help improve the care delivered to those patients who attend the Emergency Service. 

 

Working for our organisation

We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.

Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact  Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Education/ Qualifications

Essential criteria
  • Excellent working knowledge of Microsoft Office software
  • Knowledge of medical terminology
  • NVQ LEVEL 3 or equivalent
Desirable criteria
  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development

Skills/ Abilities

Essential criteria
  • Awareness of National and Trust pathway targets (such as 18 week RTT target)

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Carly Savage
Job title
Service Manager
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext 3111

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