Job summary
- Main area
- Paeds Nutrition and Dietetics
- Grade
- Band 3
- Contract
- Permanent: 23.25 hrs, 0.62 wte 3 days a week
- Hours
- Part time - 23.25 hours per week (3 days a week, 8:45-17:00)
- Job ref
- 393-NMUH-1533
- Employer
- North Middlesex University Hospital NHS Trust
- Employer type
- NHS
- Site
- North Middlesex Hospital University Hospital NHS Trust, Enfield CYP Therapies
- Town
- Enfield, London
- Salary
- £27,129 - £28,649 pro rata Per Annum Inclusive of HCAS (Outer London)
- Salary period
- Yearly
- Closing
- 18/08/2024 23:59
- Interview date
- 26/08/2024
Employer heading
Paeds Nutrition and Dietetics Administrator
Band 3
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
We are seeking to appoint an enthusiastic person into the role of Paeds Nutrition and Dietetics Administrator within our Enfield Community Service. This is a permanent part time position (3 days a week).
Our aim is to provide a high level of customer focused, patient care. You will have day to day responsibility for providing a high-quality service to the team and be able to cover colleagues as and when required. You will be ensuring that all patient referrals and appointments are accurately recorded on our Patient Information system, RIO.
Main duties of the job
The post holder will be booking appointments and interpreters, processing referrals, opening referrals on RIO, scanning and uploading, dealing with queries from patients, GPs and other professionals.
Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Detailed job description and main responsibilities
The role is administrative and requires a good ability to organise, attention to detail as well as excellent communication skills. You will liaise regularly with clinicians and other admin staff and the ability to work well under pressure, show initiative and be a team player is essential. In addition, the successful candidate should have good IT skills and previous experience of office or reception duties is essential, preferably within a healthcare setting.
You will be a self-starter, working on own initiative but also able to work well as part of a team.
Some of the tasks involve:
opening referrals on RIO
maintaining a spreadsheet of referrals and waiting list
sending appointments
dealing with queries from patients, GPs and other professionals
booking clinic appointments
liaising with schools
printing, scanning and uploading
supervising a junior administrator
any other office job that is required.
Person specification
Education and qualifications
Essential criteria
- GCSE English and Maths or equivalent qualification (e.g. NVQ L3)
Desirable criteria
- Knowledge of Medical Terminology
Skills and abilities
Essential criteria
- Basic Computer Knowledge
- Keyboard skills for use with multiple systems
- Good interprofessional skills including professional etiquett
- Ability to use initiative
- Good organisational skills
- Able to maintain confidentiality
- Ability to switch smoothly between customer care and other administration tasks
- Ability to follow procedures and implement changes to procedures in own work area
- Ability to follow policy and recognise when to escalate to management
- Able to deal with patients and public face to face or on the telephone who may have English as a second language or who may have communication difficulties
- Able to work on own or as part of a team
Desirable criteria
- Experience of using Microsoft Windows, Excel, Outlook and Wor
Experience
Essential criteria
- Demonstrable customer service experience
- Ability to prioritise work to meet tight deadlines
- Experience of working in a customer focused environment
- Experience at prioritising caseload
Desirable criteria
- Previous experience in an hospital or NHS setting.
- Experience with information databases
- Experience dealing with people in a healthcare or other stressful environments
Personal qualities
Essential criteria
- Demonstrates insight and empathy into patient need
Desirable criteria
- Demonstrable ability to meet Trust value
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- aurora rodriguez
- Job title
- Enfield CYP Therapies Administration Manager
- Email address
- [email protected]
- Telephone number
- 07929 383794
- Additional information
Please contact Aurora Rodriguez ([email protected] or 07929 383794) if you would like more information or to discuss the post in more detail.
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