Job summary
- Main area
- None
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-6757422
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Chase Farm Hospital
- Town
- Enfield
- Salary
- £28,622 - £30,225 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 06/12/2024 23:59
Employer heading
Band 3 Assistant Clinical Co-ordinator/Receptionist
Band 3
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
The booking office administrator is responsible for providing and delivering a high standard of customer care to Paediatirc patients within Barnet and Chase Farm.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
The post-holder will work as part of team within the Paediatric department helping to support and cross cover where needed.
The clinic administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Main duties of the job
- To provide a high level of service for patients during the booking period.
- To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
- To answer the telephone and take messages, answer or refer queries as appropriate.
- To provide a confidential and high standard of administrative support to the service, particularly supporting the all clinical teams with tasks such as booking appointments, and liaising with clinical and management team accordingly.
- To be responsible for ensuring that all documentation relating to a patient’s episode of care is accurately completed and filed (according to documented process and guidelines).
- To access the “National Spine” to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system.
- To ensure that all patient attendances are recorded accurately on Cerner or the relevant electronic system in real time.
- To provide weekly and monthly activity figures, as required.
- To ensure that pathology and x-ray results are organised and available for review and signing by the clinical team.
- To monitor patient pathways within the required timeframes, ensuring that data recorded is of a high quality.
· To record in real time whenever a patient’s care has been transferred to a different consultant or treatment function.
- To provide ad hoc cross-cover, as required, during the absence of other administrators.
Working for our organisation
Royal Free World Class Values:
The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:
- Welcome All of the time
- Confident because we are clearly Communicating
- Respected and cared for
- Reassured that they are always in safe hands
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- NVQ Level 3 or Equivalent
Experience
Essential criteria
- Previous work experience in a healthcare setting
- Experience of working in a public/patient facing role
Desirable criteria
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and aptitudes
Essential criteria
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
Personal Qualities & attributes
Essential criteria
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Houri Hamidi-Manesh
- Job title
- Assistance Service Manager
- Email address
- [email protected]
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