Job summary
Employer heading
Band 3 Front of House Receptionist/Paediatric Administrator
NHS AfC: Band 3
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
The Post-holder will work as part of the Outpatient's team ensuring, polite, courteous, efficient, high quality and timely Service to Patients and clinical staff ensuring patient care is not compromised. Post-holder will meet and greet, manage electronic systems, check in/out as Patients arrive whilst maintaining a welcoming and professional service in line with Trust Values. Post-holder will also carry out general admin tasks as and when required.
Main duties of the job
Meet and Greet Patients. Check patients into Clinic upon arrival in accordance with the Trust outpatient Standard Operational Procedures.
Check out patients on the Cerner System after consultation ensuring all data is recorded accurately and appropriately. Make follow up appointments for various Services.
Record all patients that did not attend/WNB (Was not brought) . Deal sensitively with all patient queries and keep patients informed as to clinic delays.
Assist Administration Team in Westgate House with distribution of reports, uploading, incoming mail as needed daily.
Deal with clinical staff queries, ensure cover at all time in the Reception area.
Telephone reminder calls to patients day before clinic. Other administrative duties as and when required.
Liaise with Clinic Appointments Administrator regarding cancellations, reschedules.
Working for our organisation
We are a team of Paediatricians as part of The Royal Free London Foundation Trust, who see children and young people for an assessment of developmental issues/impairments/neuro diverse complex needs. We provide diagnoses, treatments and further investigations/referrals to our other colleagues within the Community with whom we are working with closely as part of a Multi-disciplinary team/network . Our Child Health Hub is based at Edgware Hospital. Working across the wider community, we aim to offer a safe, efficient, seamless service to families.
Detailed job description and main responsibilities
See attached Job Description, Person Specification and Functional Requirements for Front of House Receptionist/Paediatric Administrator.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Good general education, including GCSE English grade “C” or above, or equivalent
Experience
Desirable criteria
- Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar.
- Knowledge / experience of computer systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jenny Theodoulou
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 02077940500
- Additional information
Extension 26217
If you have problems applying, contact
- Address
-
Recruitment Support
Open Monday to Friday
08:30 am to 17:30pm
- Telephone
- 01629 702338
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