Job summary
- Main area
- Mental health
- Grade
- NHS AfC: Band 8a
- Contract
- Secondment: 6 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 334-NUR-6442174-LF
- Employer
- South London and Maudsley NHS Foundation Trust
- Employer type
- NHS
- Site
- Lewisham
- Town
- Deptford, London
- Salary
- £58,698 - £65,095 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Service Manager
NHS AfC: Band 8a
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.
We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.
We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.
The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.
Our Values
We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.
As a Trust we are happy to talk flexible working.
Job overview
The Lewisham and Addictions Directorate is recruiting to the post of Service Manager, for Neighbourhood 1 community operational services for a 6 month secondment.
This will include Primary Care and longer term Community Mental Health Teams based in Speedwell Mental Health Team in the North of the Borough.
The Neighbourhood 1 Service manager will also hold senior operational responsibility for the Lewisham Low Intensity team, Lewisham Physical health team and other stand alone practitioners in the borough i.e. MHP in the PCN and Dual Diagnosis and homeless outreach practitioner.
If you want to work in an exciting and evolving service, then this is the post for you!
We are looking for an exceptional candidate with a significant level of experience and the ability to perform well in a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities.
In return you will have full support and an individual development programme to enhance your career. This role offers excellent opportunities to gain experience and skills across a variety of different settings.
We encourage you to apply if you have highly developed communication skills, are an imaginative and strategic thinker, and are creative and determined in your approach.
**There will be an expectation to start promptly within 2 weeks of appointment at interview/ candidates should discuss with their line managers.**
For further details please contact the recruiting manager
Main duties of the job
- Provision of leadership to The Neighbourhood 1 teams in conjunction with the ‘lead’ consultant and Team Manager to co-ordinate, develop and manage the service’s strategic and operational plans.
- Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.
- Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.
- Exercising systematic clinical governance of their professional practice and that of the team
- Active engagement in continuing professional development, including use of management & clinical supervision
- Ensuring access to adequate and robust supervision for staff in the service
- Provision of specialist components of the service by coordinating and planning, considering the training, skill mix and experience of the team alongside the leadership team
For further details please refer to attached JD
Working for our organisation
Benefits offered by SLAM:
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
- Generous pay, pensions, and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
- Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
- Career development, there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes
Detailed job description and main responsibilities
Leadership & Management of people
The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service KPIs. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.
Key Performing Indicators
- Through coaching and feedback, drives a performance achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success
- Ensures structures are in place so the teams are aware of and can pursue the aims, objectives and overall strategy of the service, thereby contributing to the overall development of clinical services provided within the psychotherapy department.
- Ensures timely and reliable recruitment decisions and ensures effective management of staff induction and ongoing supervision for all staff, ensuring formal appraisal carried out in line with trust policy. Identifies staff training & development needs and liaises with trust & external training resources to meet these, ensuring provision of specialist teaching and training while promoting continuing professional development
- Provides guidance and support to team members in meeting individual and team objectives through structured performance management processes, seeking advice from human resources and applying Trust Policy as needed.
- Takes responsibility for coordinating input of sessional & temporary staff in services.
- Undertakes teaching/training activities within the trust
For further details please refer to attached JD.
Person specification
Qualifications
Essential criteria
- Recognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession
- Bachelor’s degree (in relevant discipline) or equivalent experience
- Evidence of continued professional development
Desirable criteria
- Masters level education (in relevant discipline) or equivalent experience
- Post-graduate qualification in Healthcare Management/Business Studies
- A commitment to Quality Improvement and/or QI training
Experience
Essential criteria
- Experience of leading, and co-ordinating complex multidisciplinary clinical services
- Experience of change management and workforce redesign to deliver organisational goals
- Experience of managing budgets and resources effectively
- Experience of performance management of service delivery, staff and processes to ensure local and national targets are consistently achieved
Desirable criteria
- Experience of Project Management
- Experience of leading business planning processes and delivering targets within an agreed budget
Knowledge
Essential criteria
- Specialist clinical knowledge relevant to the service, including evidence based practice/research methodology
- Knowledge of performance management methods/procedures, supervision and appraisals
- Understanding of the legislative and quality frameworks that govern provision of mental health and social care.
Skills
Essential criteria
- Leadership skills especially the ability to lead and manage change through influence without direct management
- Able to work collaboratively with professional leads and quality and to ensure safe and effective practice
- Excellent report writing and presentation skills and proven ability to evaluate services and present findings to stakeholders
- Able to lead and generate a clear sense of direction for the service and its employees
- Able to set objective measurements and develop monitoring systems to inform the organisation
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Nicole Kaunda
- Job title
- Interim General Manager
- Email address
- [email protected]
- Telephone number
- 07710117836
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