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Job overview

This post will be 2 days acute and 3 days in community.

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the POD (point of delivery) team.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. 

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Main duties of the job

Paediatric Pathway Coordinator - Band 4, Fulltime

1.    Ensure all referrals are processed and registered, including paper and Choose and Book, in line with Trust Access Policy and speciality Standard Operating Procedures  (SOPs)

2.    Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes ensuring patients are booked into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups

3. To provide an efficient and accurate audio typing and transcription service within specified timescales, 
using the Trust’s digital dictation, information systems and audio tapes.

4. Ensure there is accurate and timely communication between clinical transcription service and speciality 
Patient Pathway co-ordinators in order to pass on important clinical information from dictation

5. Follow Standard Operating Procedures for the service to ensure priority and timescales for clinical 
correspondence are met and escalate any delays to Supervisor

Interview date: TBC

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. 

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. 

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.