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Job summary

Main area
.
Grade
Band 4
Contract
Fixed term: 12 months (Monday - Friday 9 to 5)
Hours
Full time - 37.5 sessions per week (Monday - Friday 9am to 5pm)
Job ref
199-NN-6684188-FM-MT-Z
Employer
Croydon Health Services NHS Trust
Employer type
NHS
Site
Croydon University Hospital
Town
Croydon
Salary
£31,081 - £33,665 pro rata per annum
Salary period
Yearly
Closing
04/02/2025 23:59

Employer heading

Croydon Health Services NHS Trust logo

Endoscopy Booking Administrator

Band 4

 

*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers

Job overview

We have an exciting opportunity for a highly motivated and enthusiastic Band 4 Endoscopy Booking Administrator  to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital. This will be a fixed term contract (12 months) to cover maternity leave absence. 

The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.

The right candidate will be sympathetic and sensitive to the requirements of staff, patients and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations.

In return, we offer structured training in a supportive environment.

Main duties of the job

Endoscopy Booking Administrator
Band 4, Full-time

Monday - Friday 09:00 - 17:00 

We have an exciting opportunity for a highly motivated and enthusiastic Band 4 Endoscopy Booking Administrator  to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital. This will be a fixed term contract (12 months) to cover maternity leave absence. 

The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.

The right candidate will be sympathetic and sensitive to the requirements of staff, patients and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations.

In return, we offer structured training in a supportive environment.

Proposed Interview Date - TBC

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. 

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. 

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level or equivalent, including Grade C or higher in English and Maths (2) (2)
  • NVQ Level 2 or equivalent (1) (1)
Desirable criteria
  • On-going personal development courses/interests

Experience and knowledge

Essential criteria
  • Knowledge of DM01 standard
  • Experience with managing PTL (patient tracking list)
  • Understanding of Endoscopy terminology e.g procedure/diagnosis/treatments
  • Understanding of 2WW, Urgent, Routine diagnostic timeframes
Desirable criteria
  • Attendance at MDT meetings
  • Ability to manage excel spreadsheets to incorporate accurate data

Qualities

Essential criteria
  • Familiar with working in a fast paced environment with time constaints
  • Demonstrates understanding of importance of maintaining privacy and dignity
  • Ability to work seamlessly with clinical and non-clinical colleagues

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveImproving working livesDisability confident committedDisability Advice Line

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Charlotte Palmer
Job title
Service Manager for Gastroenterology and Endoscopy
Email address
[email protected]
Telephone number
02084013000
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