Job overview

The role is key to the efficient management of the consultant firm.  Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support.  However, several of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether he / she also has an Administrative P.A. and / or a Medical Secretary(s). The post holder will be responsible for the provision of a comprehensive administration/co-ordinator role. He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. 

Please note Interviews will be held on Wednesday, 8th January 2025

Main duties of the job

• To act as the first point of contact for users of the service, and to proactively deal with telephone, email and in basket enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional and timely manner.
• Co-ordinate and schedule surgeries and pre and post-surgical follow up appointments as designated by surgical team.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer. Being able to prioritise.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.