Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Job ref
- 395-EB641-24
- Employer
- NELFT NHS Foundation Trust
- Employer type
- NHS
- Site
- Thorndon Ward
- Town
- Brentwood
- Salary
- £22,816 - £24,336 Per Annum (PLUS 5% HCAS) pro rata
- Salary period
- Yearly
- Closing
- 25/07/2024 23:59
Employer heading
Ward Administrator
NHS AfC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
B3 Ward Administrator
Part-Time Vacancy (22.5 hours per week)
Are you looking for an exciting opportunity to join our friendly team on Thorndon Ward at Brentwood Community Hospital? Thorndon Ward rehabilitation is open 24 hours a day, 7 days a week, so you may be expected to work the occasional evenings and weekends in this role. Brentwood Community Hospital is near to both Shenfield and Brentwood station. The hospital is situated in pleasant surroundings, we have a newly refurbished subsidised canteen with nice seating areas inside and outside in the garden, and there is ample free staff parking on site.
Main duties of the job
Post holder will have previous experience of working in the provision of excellent customer care. To have worked as an Administrator within a demanding environment, with excellent secretarial/ administrative skills including minute taking, and electronic record keeping. Previous experience of working in an NHS environment is preferred, but not essential.
Successful candidates must have the ability to accurately input activity data onto the electronic patient record database.
You should have developed communication skills with a range of people & be able to provide an initial response to patients and assist them with their queries.
You will have the ability to assist the team by liaising with other departments or agencies for all aspects of the service users experience with the service & will also act as a point of contact for service users and to deal appropriately with enquiries.
This role will also involve processing referrals, booking appointments, interpreters & transport for patients, ensuring confidentiality is maintained at all times.
You should be able to provide high standard, smooth, efficient and organised administrative support at service level, liaising with the senior staff on duty. They will also be expected to manage day-to-day administrative duties to ensure the smooth running of the service.
Ability to use IT systems and databases & be able to demonstrate an understanding of quality control processes within the area of work.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – Fringe
This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,192 and a maximum payment of £2,011 per annum pro rata).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system
Detailed job description and main responsibilities
- To be present in main reception area; to meet and greet visitors and relatives to the ward and offer assistance with any enquiries.
- To carry out daily administrative duties-including answering the telephone and signposting as appropriate, typing of letters, arranging appointments, developing and maintaining databases to support the clinical team in offering a high-quality service.
- Ordering of weekly clinical supplies and arranging medical equipment hire as and when required.
- To maintain the reception area to ensure that it is inviting and promotes the vision of the trust.
- We ask that you can prioritise your workload, be a team player and able to use your own initiative and meet deadlines.
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
Qualifications
Essential criteria
- NVQ level 2 or equivalent standard of literacy and numeracy
Desirable criteria
- NVQ Receptionist / Customer Care Qualification
Experience
Essential criteria
- Experience of working in a busy environment
- Experience and knowledge of minute taking
Desirable criteria
- NHS experience, preferable but not essential
- SystmOne experience - preferable but not essential
Knowledge
Essential criteria
- Good working knowledge of Microsoft Word, Excel and Outlook
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Edith Matare
- Job title
- Modern Matron
- Email address
- [email protected]
- Telephone number
- 01277 695121
- Additional information
For more information or an informal chat, please don’t hesitate to contact Edith Matare, on 07834 107106 / 01277 695121 [email protected]
List jobs with NELFT NHS Foundation Trust in Administrative Services or all sectors