Job summary
- Main area
- Mental Health
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 363-SSLB6596171
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Bed CAMHS
- Town
- Bedford
- Salary
- £22,816 - £24,336 Per Annum
- Salary period
- Yearly
- Closing
- 29/09/2024 23:59
Employer heading
Receptionist
NHS AfC: Band 3
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
Would you like an opportunity to join our Admin Team to be part of our exciting and innovative Child & Adolescent Mental Health (CAMH) service within Luton and Bedfordshire?
We are looking for a receptionist to provide effective and efficient administrative support to the CAMHS services across Luton and Bedfordshire on a part time basis. This would suit someone who needs to work around school drop offs and pick-ups.
Main duties of the job
Based within a busy environment, the post holder will have responsibility for providing a confidential, professional, and responsive administrative service. This will mainly include all reception duties, such as greeting visitors, answering the phone and email communications.
The post holder will need to be professional, well-organised, team orientated and highly motivated to join our multi-disciplinary team.
Applicants should have a sound working knowledge of the Microsoft office suite.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
Introduction
Child and Adolescent Mental Health Service (CAMHS) is part of the East London NHS Foundation Trust and provides community based services for children and young people with mental health problems. The service is made up of various multi-disciplinary teams including Emotional & Behavioural (E&B), Adolescent Mental Health including Crisis (AMHT), Neurodevelopmental (NDT), Eating Disorders (ED) and the Targeted team.
We are committed to working in partnership with service users, their families & their social networks to provide treatment to young people suffering from mental health disorders including Depression, Psychosis, Eating Disorders, Self-Harm and Emotional Problems. At CAMHS, we work with children and young people up to the age of 18.
Our clinical teams rely on efficient administration systems and processes. This includes accurate data collection & accurate data reporting, an analytical approach to understanding themes & trends, efficient electronic case management & efficient electronic administrative system management.
To provide reception cover including greeting service users and professionals, answering internal and external calls and taking messages as necessary for the CAMHS clinicians.
Job Purpose
To provide general administrative support to Team Administrators and all CAMHS Clinicians and Managers.
The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.
The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality.
To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.
Please see attached JD for more details
Person specification
Education/ Qualification/ Training
Essential criteria
- English GCSE or NVQ1
Experience
Essential criteria
- Working as part of a team.
- Working as part of an administrative team.
- Working in an office environment and experience of office administration.
- Reception duties in a health or social care setting.
Desirable criteria
- Experience in a mental health setting.
- Working in a multidisciplinary health team.
Skills
Essential criteria
- Computer literacy including word processing and data entry.
- Knowledge of Microsoft applications.
- Ability to prioritise work.
- Ability to work without the need for direct supervision and use own initiative.
- Ability to deal with distressed clients in a sympathetic manner.
- Excellent communication skills including excellent telephone manner.
- Ability to maintain strict confidentiality in all matter relating to clients.
- Ability to work to deadlines.
Desirable criteria
- Use of patient administration systems.
- Copy typing skills.
Knowledge
Essential criteria
- IT/Administration.
- Understanding of office procedures.
- Confidentiality.
- Understanding of health and/or social services environments.
Desirable criteria
- Knowledge of data protection act and Caldicott.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Caroline Clarke
- Job title
- Admin Lead
- Email address
- [email protected]
- Telephone number
- 01234 893300
- Additional information
or contact Kate Smith, Operations Manager, [email protected] or you can call us on 01234 893300.
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