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Trosolwg o'r swydd

This is an exciting opportunity to join the Quality and Safety team at Lincolnshire  Partnership NHS Foundation Trust as our  Experience of Care Administrator.

We are looking for an organised, creative, efficient team player who enjoys connecting with people. The successful candidate will be committed to provide administrative and project support to the Head of Patient Experience and the Head of Carer and Relative Experience and Volunteers.

Patient and Carer Experience is a fundamental aspect of the Quality and Safety team in ensuring our service users and their families get the best possible experience of care when they use our services.

In this role you will require excellent communication and IT skills, including Powerpoint, Word and Excel as well as having great communication skills as this role will involve working with staff from across the organisation as well as volunteers, patients and carers. You will also need to be an excellent team player, with the initiative to work on your own at times.

As part of the role you will be required to assist the Heads of these services in arranging meetings and taking meeting notes. You will also be required to have creative skills to develop visual materials, including newsletters and presentations, whilst also bringing social media skills to create posts and content to promote and feedback the work of the Trust. Developing and managing spreadsheets and being able to organise your own workload is also required.

Prif ddyletswyddau'r swydd

The postholder will support the Patient Experience Team and the Carer & Relative Experience & Volunteering Team to provide an administration and project support role which will include arranging meetings, setting up and monitoring project plans, arranging events including forums and focus groups and producing PowerPoint presentations and newsletters.

The postholder is responsible for the smooth and efficient running and management of data inputting, report writing, management of central surveys and audit registers and systems, supporting in the production of patient, carer and volunteer feedback posters in addition to providing general administrative duties to all members of the Patient Experience and Carer and Relative Experience & Volunteering Team. Attention to detail and a wide range of IT skills, include Microsoft applications are a crucial element to successful delivery.

The post holder will often be required to work using their own initiative and unsupervised within defined policies and procedures and it expected to respond to day to day issues that arise and seek management support as required; organising and prioritising own workload to set deadlines.

Developing and managing spreadsheets and being able to organise your own workload is also required. You should be able to work under pressure and face the unique challenges of working in a Mental Health Trust. It is also important you have good diary management skills.

Gweithio i'n sefydliad

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re proud of this!

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.