Job summary
- Main area
- Quality and Safety
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Home or remote working
- Job ref
- 274-10915-COR-A
- Employer
- Lincolnshire Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Lincolnshire Partnership NHS Foundation Trust
- Town
- Sleaford
- Salary
- £22,816 - £24,336 pro rota
- Salary period
- Yearly
- Closing
- 28/07/2024 23:59
- Interview date
- 05/08/2024
Employer heading
Experience of Care Administrator
NHS AfC: Band 3
Job overview
This is an exciting opportunity to join the Quality and Safety team at Lincolnshire Partnership NHS Foundation Trust as our Experience of Care Administrator.
We are looking for an organised, creative, efficient team player who enjoys connecting with people. The successful candidate will be committed to provide administrative and project support to the Head of Patient Experience and the Head of Carer and Relative Experience and Volunteers.
Patient and Carer Experience is a fundamental aspect of the Quality and Safety team in ensuring our service users and their families get the best possible experience of care when they use our services.
In this role you will require excellent communication and IT skills, including Powerpoint, Word and Excel as well as having great communication skills as this role will involve working with staff from across the organisation as well as volunteers, patients and carers. You will also need to be an excellent team player, with the initiative to work on your own at times.
As part of the role you will be required to assist the Heads of these services in arranging meetings and taking meeting notes. You will also be required to have creative skills to develop visual materials, including newsletters and presentations, whilst also bringing social media skills to create posts and content to promote and feedback the work of the Trust. Developing and managing spreadsheets and being able to organise your own workload is also required.
Main duties of the job
The postholder will support the Patient Experience Team and the Carer & Relative Experience & Volunteering Team to provide an administration and project support role which will include arranging meetings, setting up and monitoring project plans, arranging events including forums and focus groups and producing PowerPoint presentations and newsletters.
The postholder is responsible for the smooth and efficient running and management of data inputting, report writing, management of central surveys and audit registers and systems, supporting in the production of patient, carer and volunteer feedback posters in addition to providing general administrative duties to all members of the Patient Experience and Carer and Relative Experience & Volunteering Team. Attention to detail and a wide range of IT skills, include Microsoft applications are a crucial element to successful delivery.
The post holder will often be required to work using their own initiative and unsupervised within defined policies and procedures and it expected to respond to day to day issues that arise and seek management support as required; organising and prioritising own workload to set deadlines.
Developing and managing spreadsheets and being able to organise your own workload is also required. You should be able to work under pressure and face the unique challenges of working in a Mental Health Trust. It is also important you have good diary management skills.
Working for our organisation
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re proud of this!
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Detailed job description and main responsibilities
Provide efficient and effective administrative and project support to the Head of Patient Experience and Head of Carer and Relative Experience and Volunteering, including typing up reports, data entry, maintaining effective organisation systems and project documentation, dealing with emails, telephone calls from Carers, patients, the public and staff.
Work closely with the Senior Administrator for Patient Safety so able to produce data for reporting for the Quality and Safety team in her absence.
Develop PowerPoint presentations for meetings, forums and events as required.
Support the development of regular Newsletters and posters.
Support with the development of materials, social media content to celebrate campaigns and events including, Experience of Care Week, Carers Week and Volunteers Week.
Gather appropriate information from a variety of sources to input accurately onto excel spreadsheet(s).
Support and maintain a central register of patient surveys across the Trust, liaising with clinical and corporate services for progress updates.
Support with the production of feedback and quality improvement project posters.
Collate and input questionnaire and other feedback into a spreadsheet/database and produce a report/visual of the findings.
Organise carer, volunteer and patient experience events.
Supporting with the administration and reporting of the results from the National Community Mental Health Survey and The Friends and Family Test
Person specification
Qualifications
Essential criteria
- Good standard of education to A level, NVQ 3 or equivalent
- GCSE (C grade or above) in Maths and English Language
- ECDL (or equivalent) or three years’ experience of Microsoft Office use, or RSA III Word processing or equivalent in typing/word-processing
Experience
Essential criteria
- Experience of working with the public in a statutory or voluntary role
- Previous experience of a work environment associated with challenging and complex situations.
- Experience of communicating with a wide range of public and staff through different media (verbal and written)
- Experience of providing administration support
- Experience of preparing and presenting reports
- Experience of creating PowerPoint presentations
- Experience of setting up meetings using MS Teams/Zoom
- Experience of producing newsletters and posters and creating visuals for use across social media and campaigns
- Experience of inputting data and extracting data for reports
Desirable criteria
- Experience of working within health or social care.
Skills
Essential criteria
- Understanding of Microsoft Packages, in particular the setting-up and managing of databases and spreadsheets, use of email and creating power point presentations.
- Ability to work on own initiative and manage own time effectively to achieve deadlines and meet competing demands
- Effective and exceptional listening skills essential
- Excellent organisational/time management skills
- Ability to produce accurate work of a high presentational standard
- Well developed interpersonal and communication skills.
- Ability to deal with difficult situations with tact, understanding and empathy, i.e.: verbal aggression.
- Good telephone and face to face manner
- Good customer care skills (internal and external)
- Enthusiastic and highly motivated
- Committed to on-going personal development
Special requirements
Essential criteria
- Ability to analyse situations and make informed judgements, knowing when to escalate
- Awareness of confidentiality requirements and data protection
- Ability and willingness to undertake cross site working
- Ability and willingness to attend occasional out of hours meetings.
- Willingness to travel nationally for forums / meetings if required
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Donna Bradford
- Job title
- Clinical Transformation Lead – Experience of Care
- Email address
- [email protected]
- Telephone number
- 07802 569995
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