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Job summary

Main area
Outpatients
Grade
NHS AfC: Band 3
Contract
Permanent: 37.5 hours a week
Hours
Full time - 37.5 hours per week (8.30-5.00PM)
Job ref
357-LN-534-24
Employer
United Lincolnshire Hospitals NHS Trust
Employer type
NHS
Site
Lincoln County Hospital
Town
Lincoln
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
28/07/2024 23:59

Employer heading

United Lincolnshire Hospitals NHS Trust logo

Outpatients Senior Administration Assistant - Band 3

NHS AfC: Band 3

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our values guide everything we do. They are:

  • Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
  • Safety – Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
  • Excellence – Striving to be the best that we can be. Innovating and learning from others.
  • Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
  • Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.

If you believe in them too, then you are ready to join the ULHT team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.

Job overview

Previous applicants need not apply.

This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust based at Lincoln County Hospital.

The Outpatient Appointment Services is looking to recruit Outpatient Senior Administration Assistants within our department into substantive full-time roles.

Main duties of the job

The role involves reception duties, dealing with patients face to face and by telephone, booking both new and follow up appointments ensuring national and local targets are always adhered to, liaising with GP’s and other health care professionals both internally and externally.

In return, we will support your personal development and continued professional development and offer you to be part of our team. The NHS also offers one of the most competitive benefits packages with regards to Annual Leave, Pensions, and a comprehensive range of NHS Discounts.

The hours available are Monday to Friday 8.30-5.00PM which can be discussed at interview.

Working for our organisation

The United Lincolnshire Hospitals NHS Trust was formed in April 2000 by the merger of the three former acute hospital trusts in Lincolnshire, creating one of the largest Trusts in the country.

We invest around £18 million each year in improving our clinical services by replacing and upgrading medical equipment, modernising estate and facilities and improving information and technology infrastructure. Each year, we treat more than 180,000 accident and emergency patients and carry out more than 69,000 procedures.

Excellent Postgraduate and library facilities are available. The Trust is an equal opportunities employer.

We have excellent schooling and colleges within Lincolnshire as well as affordable housing. 

We also have many great attractions to visit in Lincoln such as Lincoln Castle and the famous Lincoln Cathedral where movies such as The Da Vinci Code and The Young Victoria have been filmed there. Like many of the medieval cathedrals of England it was built in the Gothic style. It was the tallest building in the world for 238 years, and the first building to hold that title after the Great Pyramid.

Detailed job description and main responsibilities

Applicants must have GCSE Grade C and above in Maths and English or equivalent qualification. Experience of customer care. Experience of working in an office environment, Experience of using Microsoft Excel and Words.

A professional, positive understanding of others attitudes as well as providing outstanding care to our patients at all times is essential, as is the ability to prioritise your own work loads.

Able to work on your own and use your own initiative, work under pressure and well as part of a team.

It’s essential you can work to tight deadlines and have the ability and willingness to work flexibly.

Attention to detail and accuracy is essential when applying for this post.

Person specification

Qualifications

Essential criteria
  • GCSE’s Grade C and above in Maths and English or equivalent
  • Experience and training to Vocational Level 3 or equivalent
Desirable criteria
  • CLAIT, ECDL or equivalent experience acquired through patient administration
  • European Computer driving Licence
  • Basic knowledge of Medical Terminology

Previous Experience

Essential criteria
  • Experience of working in a customer care environment OR
  • Experience of working in an office environment
  • Experience of using Microsoft Office- to include Excel and Outlook
Desirable criteria
  • Experience of working in a reception area
  • Knowledge or experience of NHS working

Skills

Essential criteria
  • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
  • Ability to prioritise and organise own workload
  • Ability to work on own initiative
  • Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels
  • Attention to detail and accuracy
Desirable criteria
  • Awareness of National and Local Targets including cancer targets
  • Knowledge of hospital and clinical information systems including CareFlow

Specific Requirements

Essential criteria
  • Ability to work effectively within a large team or individually
  • Ability to cope with sometimes distressing/emotional situations
  • Ability to maintain confidentiality
  • Ability and willingness to work flexibly
  • Ability to work effectively under pressure and meet tight deadlines

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Joanne Holland
Job title
Outpatients Support Manager
Email address
[email protected]
Additional information

To discuss the post further please contact:

Miss Stevie Jo Williams Outpatient Appointment Services Support Manager

[email protected]

Visits to the Department are welcomed.

To apply, please visit www.ulh.nhs.uk and click on ‘job vacancies’

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