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Prif leoliad
Specialist Services
Gradd
NHS AfC: Band 2
Contract
Parhaol
Oriau
Rhan-amser - 15 awr yr wythnos
Cyfeirnod y swydd
274-11048-SP
Cyflogwr
Lincolnshire Partnership NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Horizon Centre, Homer House
Tref
Lincoln
Cyflog
£22,383 per annum pro rata
Cyfnod cyflog
Yn flynyddol
Yn cau
12/08/2024 23:59
Dyddiad y cyfweliad
19/08/2024

Teitl cyflogwr

Lincolnshire Partnership NHS Foundation Trust logo

Administrator / Receptionist

NHS AfC: Band 2

Trosolwg o'r swydd

Do you have good communication and administrative skills and are used to dealing with work of a confidential nature with knowledge of Microsoft Word, Outlook and Excel packages, customer service and a Diploma/NVQ Level 2 qualification or equivalent?

An opportunity has arisen for a Administrator/Receptionist to join the Child & Adolescent Mental Health Services (CAMHS) team in Lincoln at The Horizon Centre.      

CAMHS sits within the Specialist Services Division of the Trust and is delivered from four community-based hubs and attached satellite clinics.  We offer staff regular management supervision, an annual appraisal and other support will be provided, including additional training to support this role if required.

The post is 15 hours per week to be worked over 2 days on a Thursday and Friday.  Flexible working is also required around sickness and holiday.  Also, in times of need, cover may also be required at our bases across the county or to help support with the team’s late night opening until 20:00 on a Wednesday.  

Contact Sue Robinson 01522 535189 for further details.

 

 

Prif ddyletswyddau'r swydd

  • You will support in providing a high standard, comprehensive, professional, and confidential administration service to deliver high quality patient centred care.   
  • The main responsibilities of the role will be supporting in our busy reception area.  
  • There will be times when you are asked to cover the reception area and it is therefore essential that young people and families are met with a friendly, approachable, and welcoming manner as well as ensuring keeping the waiting room tidy, updating noticeboards and supporting with building management duties. 
  • It is important that you are an organised efficient team player who uses initiative and is able to prioritise workload under supervision.  Being able to work under pressure to face the unique challenges of working in a Mental Health Service is really important. 
  • Previous reception / administrative experience is essential. 
  • We are keen to support and develop our staff and we encourage promotional opportunities within the Trust.  Additional training will be offered to support this role if required. 

Gweithio i'n sefydliad

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy lifeVisit beinlincolnshire.com to find out more.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

  • To provide a welcoming and professional reception to the service and to ensure both telephone and personal enquiries are dealt with in a polite, confidential and efficient manner.
  • To provide a full and efficient clerical service to the clinical staff and admin team including dealing with incoming mail, the inputting and extraction of performance and information data and assisting with routine typing tasks.
  • To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances,  ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required.
  • To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.
  • To manage workload under supervision, seeking advice when required, performing routine office procedures which may at times during the secretary’s absence include typing of reports, letters and other documents. The routine office procedures to include the opening and distribution of correspondence, dealing with outgoing post, photocopying, filing and faxing in accordance with current trust procedures.
  • To have a thorough working knowledge of electronic systems including email, SHARON, Clinical systems  and Datix and to update these systems in a timely and accurate manner  and in accordance with Trust policy.
  • To be the point of contact for the team in ordering and receipting of goods and services in line with Standing Financial instructions
  • To prepare and process documentation in respect of the electronic ordering, receipting and payment of stationary and goods in accordance with Standing Financial Instructions.
  • To maintain healthcare records including the scanning of documentation within the area of responsibility including the compilation of records for new patients, filing, archiving and using the tracer system in accordance with the Trust Records Management Policy.
  • To assist with the distribution and collation of information around referrals, waiting lists and other statistics to ensure optimum usage of facilities and assist the team co-ordinator in monitoring statistics thus ensuring statutory performance and contracting data is up to date.
  • To participate in Supervision and appraisal in line with Trust policy.
  • To ensure all work is undertaken in line with Trust and national policy.
  • To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service, across the county.  
  • To participate in the provision of an extended hour’s service.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • NVQ 2 or equivalent
  • GCSE English Grade C or above or Grade 4 or above
  • Word processing/IT skills
  • Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management

Special Requirements

Meini prawf dymunol
  • Ability to travel within Lincolnshire if required

Experience

Meini prawf hanfodol
  • Has worked in a busy office environment
Meini prawf dymunol
  • Knowledge of Trust database systems

Special requirements

Meini prawf hanfodol
  • To be able to travel to participate in meetings and training, and to support other hubs in other parts of the county.

Bathodynnau ardystio / achredu cyflogwyr

Sunflower Hidden DisabilitiesTimewise-Flex Positive EmployerVeteran AwareApprenticeships logoMenopause Friendly EmployerArmed Forces Covenant (Silver Award)Care quality commission - GoodWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerNHS Rainbow badgeStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.AccessAbleStonewall Gold 2022Dying to Work CharterStep into healthCarer Confident -AccomplishedNational Preceptorship for Nursing Quality MarkOne Workforce Lincolnshire ICSPastoral Care Quality AwardStonewall Top 100 2024Stonewall Bronze Award 2024

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Sue Robinson
Teitl y swydd
Lead Admin, Lincoln Core CAMHS
Cyfeiriad ebost
[email protected]
Rhif ffôn
01522 535189
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg