Job overview

 ELECTRONIC ASSISTIVE TECHNOLOGY SERVICE (EATS)
The Lincolnshire Electronic Assistive Technology Service provides a specialist service for adults and children with complex physical and/or communication disabilities. Members of the multidisciplinary team carry out assessments, make recommendations and provide equipment and systems which aim to promote independence, participation and improve quality of life.

As one of the NHS England commissioned hub services for the provision of Specialised AAC, Lincolnshire Electronic Assistive Technology Service delivers AAC services across the East Midlands region according to the NHSE Service Specification.

The Service provides assessment, provision and maintenance of Environmental Controls equipment to Lincolnshire, Leicestershire and Northamptonshire residents. 

  To provide effective and efficient administrative support  within the Electronic Assistive Technology Service (EATs),acting as the main point of contact for external professional staff, suppliers and members of the public.

The post holder will carry out a range of administrative duties including arranging patient visits, answering phone enquiries, maintaining patient record and related tasks, scanning, photocopying, . The post holder will maintain and promote effective working practices commensurate with the post.

This post will commence from April 2025

Main duties of the job

Respond to telephone enquiries and visitors to the department, be able to deal with potentially difficult calls and if required know who to contact.

To oversee and book planned preventative maintenance visit.

To be aware and work within the confines of data protection and confidentiality at all times.

To able to work with different computer systems to ensure appointments are booked correctly and clinics are covered

Provide and receive routine information to work colleagues and clients.

 Exchange information with clients requiring tact and diplomacy.

Maintain personal development and take active part in learning opportunities.

Maintain quality in own work and encourage others to do so whilst working as an effective and responsible senior team member.

Minimise own and other’s health, safety and security risks while following procedures to report incidents that may put health, safety and security at risk

Support equality and value diversity

Ensuring meeting rooms are booked for team meetings

Deal with any day to day problems that arise within the admin team such as staffing issues, technological issues ensuring effective resolution and continuity of services

Maintain accurate patient details using both computer systems and written documentation

Working for our organisation

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce. 

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives.  Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments.  Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme.  Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev