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Job overview

The post holder will provide day-to-day operational management support to the Group Management Team and Departmental Managers to assist in ensuring success in the Group meeting its targets and providing effective communication links between all the Trust’s Group Directorates

Working within clearly defined Trust policies the post holder will lead the team responsible for the effective delivery of clinical administration services and systems and will have delegated responsibility for the management of identified personnel.

Main duties of the job

• To lead, as required, on specific initiatives/schemes/projects within the Group

• To ensure the effective operational management of administration support teams.

• To assist the Senior Service Manager in the delivery of capacity plans that make available sufficient capacity to meet anticipated demand and ensure activity and performance targets are met. This will include the management of Patient Tracking Lists (PTLs) and cancer tracking information, requiring the use of a range of computer software packages to produce reports for analysis.

• To escalate to the Senior Service Manager where performance is at risk and help implement changes to processes and systems to ensure corrective actions are taken.

• To ensure that sessions occur as planned and escalate to the Senior Service Manager where there is potential for sessions/lists or individual patients to be cancelled to ensure corrective action where possible can be taken. In escalating the issues the post holder is to recommend the range of available options to address the issue concerned.

• To ensure the analysis of performance data for management reports is produced for the Group Management team and support the Senior Service Manager in acting on information/reports.

·    To support the effective implementation of pathways that support patients being treated within waiting time targets or standards. 

Working for our organisation

Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.