Job summary
Employer heading
Administration Apprentice - Paediatrics
Apprenticeship
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
- Patient-centred – Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
- Safety – Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
- Excellence – Striving to be the best that we can be. Innovating and learning from others.
- Compassion – Caring for patients and their loved ones in ways we would want for our friends and family.
- Respect – Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?
- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Job overview
We are looking to recruit 1 x Administration Apprentice to join our Acute Paediatrics Administrative Team. As a member of the Acute Paediatrics Department, the post holder will engage with and work alongside Medical Secretaries and Speciality Co-ordinator, senior medical staff, nursing staff, and other health care professionals and partner organisations across the patient journey providing a range of administrative support functions.
Please note, The start date for this post is no earlier than April 2025
Main duties of the job
About the Role
The role is for a fixed term duration for a minimum of 15 months and involves providing support to the Medical Secretaries within Acute Paediatrics in a wide range of duties, whilst also enabling the Apprentice to study for a nationally recognised qualification, Intermediate Apprenticeship in either Customer Service Level 2 / Level 3 or Business Administration Level 3, dependent upon entry qualifications. This qualification will include work place assessments and also attendance at study skills sessions.
What we're looking for
Applicants should have good keyboard skills and a working knowledge of Microsoft Office. The successful candidate will be able to work effectively as an individual and as part of a team, be able to prioritise and organise work in order to meet tight deadlines whilst being flexible and able to adapt to the changing needs of the service. It is essential to be able to demonstrate excellent communication skills, together with accuracy and attention to detail whilst maintaining confidentiality at all times.
Working for our organisation
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person specification
Previous Experience
Essential criteria
- Experience of Microsoft Office IT software, including Word and Excel
- Evidence of working within a team
Desirable criteria
- Relevant experience of working in an administrative role
- Familiar with data input into a computer system requiring both speed and accuracy.
Qualifications
Essential criteria
- GCSE Maths and English grades A* - C or willingness to complete Functional Skills Level 2
- Commitment to study towards Apprenticeship in either Customer Service Level 2 / Level 3 or Business Administration Level 3
Desirable criteria
- ICT GCSE, ECDL or equivalent
Skills, Knowledge & Aptiudes
Essential criteria
- Good written and verbal communication skills
- Relationship building and team working skills
- Ability to prioritise tasks, work to deadlines and manage own time effectively
- Able to work using own initiative
- Ability to work with accuracy and attention to detail
- Problem solving skills
Desirable criteria
- Customer care experience / skills
Specific Requirements
Essential criteria
- Ability to maintain confidentiality at all times
- Prepared to undertake training relative to the post
- Punctuality
Desirable criteria
- Able to be flexible with working patterns, which may include occasional evenings and weekends during busy periods
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Megan Clough
- Job title
- Cancer Team Leader
- Email address
- [email protected]
- Telephone number
- 01522 597853
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