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Job summary

Main area
Urology
Grade
NHS AfC: Band 3
Contract
Fixed term: 12 months (Monday - Friday)
Hours
Full time - 37.5 hours per week (between 8am and 5pm)
Job ref
358-6726823-CHU
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester General Hospital
Town
Leicester
Salary
£24,071 - £25,674 Per Annum
Salary period
Yearly
Closing
05/11/2024 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Waiting List Co-ordinator, Urology

NHS AfC: Band 3

We are actively promoting flexible working options, helping you to manage a work / life balance

Job overview

An exciting opportunity has arisen within the Urology team for a  waiting list coordinator.

This job is ideal for someone who enjoys a challenge and thrives on working in a dynamic and fast-paced environment. You will be responsible for the  management of the waiting list for elective surgical procedures. Within this, you will help to coordinate the theatre lists and book in patients.  Helping to fill last minute gaps in lists and enabling timely operations for cancer patients are just some of the day-to-day 
responsibilities. 

Other responsibilities include, sending letters to patients asking them to get in touch if the team has been unable to get hold of them, booking pre-assessments and appropriate beds whilst also handling patient enquiries. It is vital to take into account the NHS guidelines and UHL policies; such as adhering to cancer and RTT pathway targets


Urology is a growing and thriving environment that has excellent opportunities for progression within the team with a variety of band 4/5 jobs to develop into over-time. 

We are looking for someone who is an excellent communicator with strong interpersonal skills who can acknowledge the pressures throughout the department to ensure that patients are admitted in a timely and efficient manner. 

Main duties of the job

  • To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by post or telephone.  To ensure any cancellations are replaced as agreed with Consultants and inform theatres and wards etc.

  • Daily responsibility for making pre-assessment clinic appointments ensuring the completion of the appointment outcome within 24 hours of the clinic.

  • To schedule theatre lists as delegated by Consultant teams.

  • To ensure that any special equipment/requirements (eg ITU/HDU, foreign case notes, interpreters, scans, x-rays and prosthesis), are arranged for admission.

  • To liaise with ward staff/managers and patients on day of admission to ensure patients are informed of bed availability or cancellation/new date of admission.

  • To be responsible for producing and circulating weekly admission lists detailing the expected admissions to the wards, theatres, junior medical staff etc.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
 
We have four primary goals:
 
  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
 
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
 
  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
 
About the University Hospitals of Leicester NHS Trust:
 

Detailed job description and main responsibilities

  • To implement and be responsible for setting up, maintaining and monitoring the waiting list ensuring that the suspensions, cancellations and DNA’s are recorded and dealt with according to the UHL Patient Access Policy.

  • To receive MDT Outcomes and make sure they are added to the system within 24 hours.

  • To ensure full utilisation of Theatre slots available.

  • To ensure all Local and National Standards are applied to the Waiting List, RTT Data Quality checks and the UHL Patient Access and Data Management Policy.

please see job description/person specification for full details on the role.

Person specification

Experience

Essential criteria
  • Clerical experience in a similar environment/experience in managing waiting lists
Desirable criteria
  • Previous experience of HISS
  • Previous experience working in a hospital

Training & Qualifications

Essential criteria
  • Educated to GCSE standard or equivalent, evidence of English and Maths

Communication and relationship skills

Essential criteria
  • Able to work as part of a team and demonstrate strong communication skills
Desirable criteria
  • Evidence of strong customer service skills

Essential

Essential criteria
  • Evidence of Computer Literacy

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicola Bakewell
Job title
Administration Manager
Email address
[email protected]
Telephone number
0116 2584786
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