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Reporting

1. Production and analysis of data, and preparation of reports on service activity across a range of areas including catering, logistics, car parking, security, cleaning and estates.

2. Produce accurate and timely reports for the external performance monitoring of the directorate via provision and completion of routine performance returns and ad-hoc monitoring information.

3. Produce and submit regular information for the directorate Comm cell reporting. Ensure reports are compared with previous submissions with large changes being effectively investigated, audited and corrected prior to initial submission and resolving any queries as necessary.

4. Act as named designated contact for multiple service areas, operating as main focal point for reporting requirements and advice on informatics issues for the senior management team of the service.

5. Run and assimilate reports from the various facilities management systems and use other tools as and when requested.

6. Prepare and present progress reports against quality standards for Operational Services as required.

7. Produce information on request, for example for Service Heads, the Director or to support Trust Board papers.

Trend Analysis

8. Identify and highlight changes in performance trends on key issues for the Directorate in order to drive service improvement.

9. Attend relevant meetings for the purpose of supporting senior managers and service leads with information analysis.

Service Delivery & Development

10. Develop and provide key internal reports that facilitate clinical audit, service development, delivery of KPIs, SLAs and other important business objectives.

11. To implement systems for assuring that the service delivery is compliant with the Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s).

12. Contribution to the ongoing development of information systems, enabling efficient and intelligent access to performance information.

13. Identify and implement specific areas for improvement in relation to systems, or where manual systems could be improved by the introduction of electronic solutions.

Governance and Patient/Customer Service

14. Improve patient experience and quality of services by undertaking and participating in audit and analysis and interpretation of data.

15. Work with the Performance Manager (Cleaning Services) to deliver the annual Patient Led Assessments of the Care Environment (PLACE), ensuring that action plans are completed and followed-up with the relevant leads in a timely manner.

Communication

16. Provision of advice and guidance on analysis to key stakeholders, including service heads and directors.

17. Promote effective communication and team working within the Performance Team and with the relevant service teams, including key clinicians, infection prevention and the facilities management teams.

18. Liaise with the Team’s Service Development Manager and Performance Manager’s, and all other necessary staff, to ensure statistical interpretation and analysis is consistent and interpreted correctly.

Other duties

19. Attend meetings, as required, in order to understand and support the various teams with their reporting needs.

20. Co-operate in the provision of cover for individual job functions during staff absence and times of high volume requirements.

21. Deputies' for the Performance Manager and Service Development Manager at meetings, as required.

22. Any other duties as required by the Service Development Manager, Performance Manager (Cleaning Services) and/or the Senior Management Team in the Estates & Facilities Directorate.