Job summary
- Main area
- Performance and Quality Assurance Officer
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Part time - 16 hours per week (Working pattern to be discussed)
- Job ref
- 358-6449282-EF
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £28,407 - £34,581 Per annum
- Salary period
- Yearly
- Closing
- 29/08/2024 23:59
Employer heading
Quality and Performance Officer
NHS AfC: Band 5
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
You may be required to work in other designated locations of the Trust as well as your primary base. In particular, flexibility is required across the three main hospital sites (Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital). If your initial location is one of these sites excess travel reimbursement would not apply for a permanent or temporary change of base
Main duties of the job
As Quality and Performance Officer in the Estates and Facilities Performance Team, you will be the subject matter expert across a number of the directorate’s hard and soft facilities management software systems. As the expert, you will ensure the smooth management of all software and hardware relating to the systems and provide on-site training to all staff in its use, as required. Working as part of a high-performing Performance Team you will deliver accurate and timely data extraction and analysis, and produce reports within required deadlines. You will deliver a high-quality standard and ad-hoc information and analysis to support and underpin performance monitoring, improve service outcomes and ensure the Trust can meet its business objectives.
You will contribute to the development and implementation of the UHL Estates & Facilities Strategy, by supporting service leads in providing high-quality performance data in order to understand performance levels and effect change improvement where needed.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
Reporting
1. Production and analysis of data, and preparation of reports on service activity across a range of areas including catering, logistics, car parking, security, cleaning and estates.
2. Produce accurate and timely reports for the external performance monitoring of the directorate via provision and completion of routine performance returns and ad-hoc monitoring information.
3. Produce and submit regular information for the directorate Comm cell reporting. Ensure reports are compared with previous submissions with large changes being effectively investigated, audited and corrected prior to initial submission and resolving any queries as necessary.
4. Act as named designated contact for multiple service areas, operating as main focal point for reporting requirements and advice on informatics issues for the senior management team of the service.
5. Run and assimilate reports from the various facilities management systems and use other tools as and when requested.
6. Prepare and present progress reports against quality standards for Operational Services as required.
7. Produce information on request, for example for Service Heads, the Director or to support Trust Board papers.
Trend Analysis
8. Identify and highlight changes in performance trends on key issues for the Directorate in order to drive service improvement.
9. Attend relevant meetings for the purpose of supporting senior managers and service leads with information analysis.
Service Delivery & Development
10. Develop and provide key internal reports that facilitate clinical audit, service development, delivery of KPIs, SLAs and other important business objectives.
11. To implement systems for assuring that the service delivery is compliant with the Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s).
12. Contribution to the ongoing development of information systems, enabling efficient and intelligent access to performance information.
13. Identify and implement specific areas for improvement in relation to systems, or where manual systems could be improved by the introduction of electronic solutions.
Governance and Patient/Customer Service
14. Improve patient experience and quality of services by undertaking and participating in audit and analysis and interpretation of data.
15. Work with the Performance Manager (Cleaning Services) to deliver the annual Patient Led Assessments of the Care Environment (PLACE), ensuring that action plans are completed and followed-up with the relevant leads in a timely manner.
Communication
16. Provision of advice and guidance on analysis to key stakeholders, including service heads and directors.
17. Promote effective communication and team working within the Performance Team and with the relevant service teams, including key clinicians, infection prevention and the facilities management teams.
18. Liaise with the Team’s Service Development Manager and Performance Manager’s, and all other necessary staff, to ensure statistical interpretation and analysis is consistent and interpreted correctly.
Other duties
19. Attend meetings, as required, in order to understand and support the various teams with their reporting needs.
20. Co-operate in the provision of cover for individual job functions during staff absence and times of high volume requirements.
21. Deputies' for the Performance Manager and Service Development Manager at meetings, as required.
22. Any other duties as required by the Service Development Manager, Performance Manager (Cleaning Services) and/or the Senior Management Team in the Estates & Facilities Directorate.
Person specification
Performance and Quaility officer Criteria
Essential criteria
- 3 Years experience
- GCSE in Math's and English
- Excel Skills
Desirable criteria
- Experience in auditing within a hospital environment
Role requiruement
Essential criteria
- 3 Years experience
Desirable criteria
- Experience in auditing within a hospital environment
Self Development
Essential criteria
- Can demonstrate behaviors consistent with Trust values
Desirable criteria
- Demonstrates taking responsibility for own development
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Preena Jethwa
- Job title
- Performance Manager
- Email address
- [email protected]
- Telephone number
- 07780004497
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