Job summary
- Main area
- Maternity Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 11.75 hours per week (Working a 4 week Rota - 8am-2pm, 2pm-8pm, 8pm-8am shifts)
- Job ref
- 358-6143143-Wom
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary & Leicester General Hospital
- Town
- Leicester
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 07/08/2024 23:59
Employer heading
![NHS](https://static.trac.jobs/emptype/nhs.gif)
Maternity Receptionist
Band 2
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
We are looking for a dynamic and flexible individual with great interpersonal skills to join our team.
Our reception team is made up of 12 Receptionists covering the receptions at the LRI & LGH Maternity Department 7 days a week, and working either 8am-2pm, 2pm-8pm or the nightshift 8pm-8am worked over a fixed 4 week rota. This vacancy includes nights and weekends.
As a Maternity Receptionist you will be the first point of contact for patients and visitors to the Obstetric Department. The successful candidate will be a team player, quick learner and someone with a good telephone manner, who is reliable, flexible and able to work well under pressure, and have excellent customer service. The successful applicant should also have previous clerical/reception experience, NHS/GP experience will be desirable. You must be educated to GCSE grade C or equivalent in English, possess some keyboard skills.
There is an expectation to cover for annual leave and sickness on day and nightshifts. Once trained you will work independently and will be required to use your own initiative.
Main duties of the job
We have two specialist Maternity Units at the LRI & LGH, which include Ante-Natal clinics for Scans and Specialist Care throughout pregnancy
Maternity Assessment Units at each site for patients to be admitted for problems during their pregnancy Delivery Suites at each site, staffed by Midwives, Doctors, Anaesthetists and MCA’s Neo-Natal Unit based at the LRI and Special Care Baby Unit at the LGH to provide intensive care for babies if needed
Duties to include:
To greet and Direct patients/visitors to wards and clinics
Admit patients on to the hospital system
Answer Telephone queries
Making up of Patient hospital folders
Track hospital Notes
Enter Care Plans on to the Database
‘Log’ department repairs with Estates
Ensure work area is kept clean and tidy.
You must be educated to GCSE grade C or equivalent in English and Maths, possess some keyboard skills, with previous clerical experience. There is an expectation to cover for annual leave and sickness on day and night shifts.
Once trained you will work independently and will be required to use your own initiative. You will need to be reliable, flexible and have excellent customer service care. Uniform will be provided.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
Detailed job description and main responsibilities
To greet and direct patients/visitors to wards and clinics in a polite and courteous manner.
To facilitate the admission of patients to the Maternity Wards. To support with the preparation of new Maternity bookings.
Please refer to the JD/PS for more details.
Person specification
Customer Care
Essential criteria
- Customer care experience
Desirable criteria
- 1 years experience
Communication
Essential criteria
- Communication skills (written & verbal) confidence in communicating
Organisation
Essential criteria
- Ability to Organise/prioritise
Desirable criteria
- to be able to multi task
Team Work
Essential criteria
- Experience of team working
Desirable criteria
- Be available at short notice to cover a shift
Qualifications
Essential criteria
- GCSE English & Maths
Experience
Essential criteria
- Reception exp Experience of using HISS/E3/pt centre
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julie Saunders
- Job title
- Maternity Reception Supervisor
- Email address
- [email protected]
- Telephone number
- 0116 2587642
- Additional information
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