Job summary
- Main area
- Gynaecology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Mon - Fri)
- Job ref
- 358-6598204-WOM
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary
- Town
- Leicester
- Salary
- £24,071 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 29/09/2024 23:59
Employer heading
Patient Pathway Co-ordinator, EMPCC - Gynaecology
Band 3
Job overview
An exciting opportunity has arisen to join the Gynaecology Department as a Pathway Co-ordinator.
Main duties of the job
The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment.
Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages, HISS and Medirota are essential.
This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
KEY TASKS AND RESPONSIBILITIES
-
Provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service
-
To ensure and deliver a patient pathway in accordance with local and national guidelines in relation to Referral to Treatment (RTT 18 weeks) requirements.
-
To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.
-
Use relevant CMG systems to manage patient data and the patient pathway.
(Please refer to the job description/person specification for further details)
Person specification
Training and Qualifications
Essential criteria
- 5 GCSE's or more
- HISS
Desirable criteria
- Medirota
Experience
Essential criteria
- At least one year's admin experience
- NHS experience
Desirable criteria
- Exposure to handling difficult situations eg with patients
Communication Skills
Essential criteria
- Effective communication skills
- Team player
- Customer service skills
Planning and Organisation skills
Essential criteria
- Able to prioritise workloads
- Able to organise own workload
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natalie Johnson
- Job title
- Service Manager
- Email address
- [email protected]
- Additional information
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