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Job summary

Main area
Endoscopy
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
358-6022530-CHU
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Univeristy Hospitals of Leicester
Town
Leicester
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
25/07/2024 23:59

Employer heading

NHS

Waiting List Coordinator, Endoscopy

NHS AfC: Band 3

We are actively promoting flexible working options, helping you to manage a work / life balance

Job overview

Do you have experience of working in an administration and customer facing role?  

Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team? 

 Our service is expanding and we are entering an exciting period of change and development.  We are therefore recruiting to a number of band 3 waiting list coordinator roles in our endoscopy admin team across the Leicester Hospitals.

This role will require you to support our admin manager and deputy admin manager by overseeing and coordinating the workflow of our band 2 admin assistants. You will be required to work as a coordinator and also undertake booking for our more complex endoscopy procedures. You will be required to have previous experience of working in a busy office environment with understanding of waiting lists and referral to treatment targets. 

You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard service and patient experience. 

If you are interested and have the relevant skills and experience we would like to hear from you. 

****PREVIOUS CANDIDATES NEED NOT APPLY****

Main duties of the job

  • To ensure that all endoscopy referral forms received are recorded onto the Patient Administration System within 24 hours.

  • Arrange appointment dates with the patient in person, by telephone or by letter within specified timeframes.

  • To be accountable for ensuring that the patients 18 week RTT are maintained and that all diagnostic timescales are met, including 2 week wait pathways. 

Working for our organisation

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

 

The detailed job description and main responsibilities are included as an attachment to this advert.

Detailed job description and main responsibilities

  • Liaise with band 2 endoscopy admin staff to ensure booking and admin tasks are completed accurately, in line with agreed processes and in a timely manner. Allocate and distribute tasks to band 2 admin staff as appropriate

  • Co-ordinate the cancer 2 week wait referrals using the agreed processes to appropriate hospital sites, recording activity as identified.

  • Ensure that all patient referrals for endoscopy are added to the assigned waiting lists appropriately.

  • Be the contact point for named clinicians in relation to booking/ list queries

  • Be aware of the relevant case mix of patients for the different sessions when booking appointments to ensure all lists are fully utilised.

  • Ensure emergency and non-routine demands for appointments are dealt with promptly and effectively.

  • Change/bring forward appointments as necessary ensuring that all systems are updated accurately

  • Provide an informative, accurate and courteous telephone enquiry service to health and social professionals. 

  • To provide ongoing support/training of all colleagues in relation to departmental  procedures, hospital systems and patient pathways.

  • Contact patients to agree their admission date and time making sure treatment is  within their 18 week pathway.  Offering earlier dates when required in order to meet the 18 week deadline.

  • Answer telephone enquiries in a polite and efficient manner, as necessary and within the booking guidelines and be flexible to provide a call-centre type service as appropriate.

  • To liaise with nursing and admin staff regarding pre-op assessment dates for patients.

  • To ensure that the data inputted onto HISS/SOLUS  is correct and as complete as possible.

  • To actively source missing data from the patient’s record on HISS/SOLUS, via such means as is necessary.

  • Accurate RTT Management for deliverance of patient pathway and diagnostic targets.

  • Validation of PTL/Data Quality reports as required

Please see job description/person specification for full details on the role.

Person specification

Training and Qualifications

Essential criteria
  • GCSE Maths and English at Grade C/4 or above
Desirable criteria
  • NVQ or Equivalent Qualification in Administration or evidence of Further Education
  • Knowledge of 18 week Referral to Treatment Targets

Experience

Essential criteria
  • Experience of Working in a patient environment
Desirable criteria
  • Experience of coorindating a team or workflow

Communication

Essential criteria
  • Excellent Communication and Interpersonal Skills

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Humaiay Parveen
Job title
Graduate Management Trainee
Email address
[email protected]
Telephone number
07866833951
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