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Job overview

Medical Secretary - Band 3/Band 4 depending on experience

The secretarial role would suit a hardworking, enthusiastic and friendly person who can remain calm and pleasant at all times.  You must also be able to use your initiative and work unsupervised.

The successful candidate will be required to provide a comprehensive and efficient medical secretarial service within the Ears Nose and Throat Department.

The post holder will be responsible for ensuring the timely delivery of clinical correspondence and will be required to be the first point of contact for patients and consultants.  It is therefore essential that you are a good communicator with excellent interpersonal skills.

Previous experience in a customer care environment and good IT, typing and keyboard skills are essential.  Duties will also include diary management, answering the telephone and dealing with queries from a number of sources in a calm and pleasant manner. Experience in minute taking and with the various hospital systems such as HISS ,DIT3, Medirota and Accurx would be advantageous.

Main duties of the job

• Provide a first point of contact for all levels of staff, patients and their relatives with the clinician.

• Ensuring effective diary maintenance, room and meeting bookings and other administrative arrangements as required, to enable the clinician to fulfil their role.

• This will include advice and support to patients and their carers in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.

• To provide a courteous and professional service at all times with respect to communication to patients, colleagues and service users.

• Responsible for the initial handling of information requests coming in to the clinical office.

• Ensure results/reports are chased in a timely manner and brought to the Consultant’s / Medical Teams attention. Ensure results are followed up so patients are given follow up appointments/discharged as appropriate.

• To work on own initiative to answer queries regarding patient’s results (for example, results from MRI’s and ensure these are picked up from the relevant department on a regular basis).

• To have an understanding of the CBU’s systems and processes to enable queries to be resolved effectively.

•  Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

• high-quality care for all, 
• being a great place to work, 
• partnerships for impact, and 
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud, 
• we are inclusive, and 
• we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/