Crynodeb o'r swydd
- Prif leoliad
- Ears Nose and Throat
- Gradd
- Band 3/4 dependent on experience
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Part time hours considered, minimum 30 hours, must include Wednesdays, Thursdays and Fridays)
- Cyfeirnod y swydd
- 358-6110366-MSK
- Cyflogwr
- University Hospitals of Leicester NHS Trust
- Math o gyflogwr
- NHS
- Gwefan
- Leicester Royal Infirmary
- Tref
- Leicester
- Cyflog
- £22,816 - £27,596 per annum
- Yn cau
- 07/08/2024 23:59
Teitl cyflogwr
![NHS](https://static.trac.jobs/emptype/nhs.gif)
Medical Team Administrator/Medical Secretary (EMPCC)
Band 3/4 dependent on experience
We are actively promoting flexible working options, helping you to manage a work / life balance
Trosolwg o'r swydd
Medical Secretary - Band 3/Band 4 depending on experience
The secretarial role would suit a hardworking, enthusiastic and friendly person who can remain calm and pleasant at all times. You must also be able to use your initiative and work unsupervised.
The successful candidate will be required to provide a comprehensive and efficient medical secretarial service within the Ears Nose and Throat Department.
The post holder will be responsible for ensuring the timely delivery of clinical correspondence and will be required to be the first point of contact for patients and consultants. It is therefore essential that you are a good communicator with excellent interpersonal skills.
Previous experience in a customer care environment and good IT, typing and keyboard skills are essential. Duties will also include diary management, answering the telephone and dealing with queries from a number of sources in a calm and pleasant manner. Experience in minute taking and with the various hospital systems such as HISS ,DIT3, Medirota and Accurx would be advantageous.
Prif ddyletswyddau'r swydd
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Provide a first point of contact for all levels of staff, patients and their relatives with the clinician.
- Ensuring effective diary maintenance, room and meeting bookings and other administrative arrangements as required, to enable the clinician to fulfil their role.
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This will include advice and support to patients and their carers in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.
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To provide a courteous and professional service at all times with respect to communication to patients, colleagues and service users.
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Responsible for the initial handling of information requests coming in to the clinical office.
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Ensure results/reports are chased in a timely manner and brought to the Consultant’s / Medical Teams attention. Ensure results are followed up so patients are given follow up appointments/discharged as appropriate.
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To work on own initiative to answer queries regarding patient’s results (for example, results from MRI’s and ensure these are picked up from the relevant department on a regular basis).
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To have an understanding of the CBU’s systems and processes to enable queries to be resolved effectively.
-
Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.
Gweithio i'n sefydliad
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
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To work on own initiative to support answer queries regarding patient’s results (for example, results from MRI’s and ensure these are picked up from the relevant department on a regular basis).
-
To have an understanding of the CBU’s systems and processes to enable queries to be resolved effectively.
-
Any other duties as may be required by the Consultants, Medical Teams, Senior Medical Administrator /Team Leader.
-
To support the team in the ongoing management of 18 week pathways and cancer targets
-
Provide assistance and support to clinicians and their teams in researching and preparing academic or other papers for publication or presentation.
Please refer to the job description/person specification for full details on the role.
Manyleb y person
Training & Qualifications
Meini prawf hanfodol
- Educated to GCSE standard or equivalent
- RSA III or equivalent typing; or RSA II plus relevant secretarial experience
- NVQ III or equivalent
Meini prawf dymunol
- Has attended Medical Secretary Course
- Experience of NHS IT systems such as HISS, DIT3
Experience
Meini prawf hanfodol
- Medical Secretary experience, including minute taking, diary management
- Knowledge of software programmes including MS Office,
- Understanding of medical terminology
- Experience of dealing with customers/patients
Meini prawf dymunol
- Experience of working in NHS or other large complex organisation
Communication & Relationship Skills
Meini prawf hanfodol
- Effective communication skills, tact and diplomacy
- Proven effective team working
Meini prawf dymunol
- Exposure to dealing with complaints
Analytical & Judgement Skills
Meini prawf hanfodol
- Able to act on own initiative without close supervision
Planning & Organisation Skills
Meini prawf hanfodol
- Planning and Organisation skills with the ability to prioritise schedules, workloads and adjust plans
Meini prawf dymunol
- Excel, Power point
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Chelsey Wood
- Teitl y swydd
- Service Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 0116 258 5191
- Gwybodaeth i gefnogi eich cais
Nicola Galletly - Service Manager
Rhestr swyddi gyda University Hospitals of Leicester NHS Trust yn Gwasanaethau gweinyddol neu bob sector