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Job summary

Main area
Children's
Grade
Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
358-6543832-CHI
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary
Town
Leicester
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
13/10/2024 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Paediatric Metabolic Clinical Support Worker

Band 3

We are actively promoting flexible working options, helping you to manage a work / life balance

Job overview

This is a unique and exciting opportunity to join the Children's Hospital, delivering high quality administrative and clinical support for the Metabolic service.  You will join a busy and friendly team and work alongside the consultants, nursing and clinical teams, as well as managers across the speciality.

We are looking for a highly motivated member of staff who demonstrates an enthusiasm and commitment to continually improving standards of patient care. You will be able to prioritise and manage your own workload as well as supporting the Metabolic Nursing Team.

Previous experience of working with children and young people and/or health care settings is an advantage.

 

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

You will require a willingness to learn new skills and in return you will have the opportunity to develop in your role. You will learn new skills such as supporting and educating families and carers in managing their child’s metabolic conditions whilst at the same time becoming a valued member of the team.

The role will alternate between working in the main office area, dealing with a telephone calls and clinic management and assisting the Nurse Specialists and Dietitians during patient facing activity.

You will support the patients and their families and liaise with social care providers, GP's and other outside agencies regarding the patients care plans both verbally and in writing.

In addition please familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Working for our organisation

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

Detailed job description and main responsibilities

Be based in the Leicester Children’s Hospital and work collaboratively within the multi professional Child and Adolescent East Midland’s Collaborative Metabolic Service.

To work as a member of a team providing a high quality service to children and young people with metabolic conditions. Keeping in close contact with patients, their families and others involved in the day-to-day care. Offers support and advice (under supervision) to optimise the management of patients’ metabolic conditions and their
physical, psychological, intellectual, educational and social development.

To assist the Children’s Metabolic Team in fulfilling the day to day logistics of the service; clerical support, follow up of patients by phone/text /email contact and updating of databases.

To support the maintenance of a robust framework that meets the needs of children and young people with metabolic conditions.

Assist the development of health promotion and educational resources in conjunction with other health care professionals ensuring that all patient care within the multidisciplinary team is based on research.

Be an accessible, approachable member of the team as a first point of contact for patient and families.

Be able to work independently within the scope of the role.

In addition please familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Person specification

Training & Qualifications

Essential criteria
  • Level 2 literacy and numeracy or GCSE grade C or above.
  • Care Certificate.
  • Evidence of ongoing personal professional development.
  • Evidence of IT competency in Microsoft Office and Excel.
  • Willingness to undertake phlebotomy training.
Desirable criteria
  • Phlebotomy training
  • NVQ level 2 in care.
  • Understanding of Trust IT systems.

Other requirements specific to the role

Essential criteria
  • Be able to undertake outreach clinics and community visits in a timely manner.
  • Flexible and adaptable.
  • Enhanced CRB clearance.
  • Caring, enthusiastic and well-motivated.
  • Confidence.
Desirable criteria
  • UK driving licence.

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Experinence

Essential criteria
  • Previous experience of working with children / young people.
  • Demonstrates an understanding of the role and responsibilities of a support worker.
  • Experience of working as a Health Care Assistant.
  • Experience of working within a multi-professional team.
Desirable criteria
  • Proven record of continuing personal development.

Communication and relationship skills

Essential criteria
  • Effective written communication skills to produce accurate patient records.
  • Understanding of confidentiality.
  • Evidence of teamwork.
  • Good verbal communication/teaching skills to facilitate delivery of education effectively
  • Excellent verbal and non-vurbal communication with patients/ families/ service users
  • Ability to motivate self and others.
Desirable criteria
  • Experience of multidisciplinary working

Analytical and Judgement skills

Essential criteria
  • Must be able to work within Trust procedures. Must be able to seek assistance when unsure of further actions.
  • Must be able to adjust to changing environments/ priorities, be adaptable and flexible.
  • Able to work independently within the scope of the role.
  • Able to make judgement and escalate any concerns to the medical and nursing team.
  • Ability to audit effectiveness of own work using evaluation to improve service delivery

Skills

Essential criteria
  • Able to undertake light physical work.
  • Work in a variety of settings within a working day.
  • Able to work flexibly according to the needs of the service.
  • Dexterity and accuracy in undertaking clinical skills, use of equipment and documentation
  • Demonstrates enthusiasm and motivation.
  • Ability to create innovative displays and learning opportunities for children and young people.
Desirable criteria
  • Experience of project management.

Planning and organisation skills

Essential criteria
  • Need to be able to organise and manage a series of tasks in the time available.
  • Ability to plan/ prioritise own workload
  • Good Organisational skills

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Michelle Saunders / Mikyla Holyland
Job title
Paediatric Metabolic Nurse Specialists
Email address
[email protected]
Additional information

Emma Buckley

Regional Lead Nurse, East Midlands Paediatric Metabolic Service

[email protected]

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