Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 7
- Contract
- Fixed term: 19 months (To 31st March 2026 (Department consider Secondment))
- Hours
- Full time
- Other
- Job ref
- 358-6351597-COR
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- County Hall, Leicester
- Town
- Leicester
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Closing
- 24/07/2024 23:59
Employer heading
Communications & Engagement Officer Targeted Lung Health Check (TLHC)
Band 7
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
For external applicants, this role will be offered on a fixed term contract; for current NHS employees, it will be a secondment subject to line manager approval.
The TLHC Programme is new to Leicester, Leicestershire and Rutland and the communications and engagement Senior Project Officer will be critical to the establishment, operational rollout and onward management of the programme from a communication and engagement perspective.
Main duties of the job
The post holder will be an integral member of the TLHC Programme Team and will:
Create, manage and implement evidence-based communications and engagement plans to support the TLHC programme in LLR, including stakeholder and community engagement and communications and marketing activities.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
· Support the development and management of strong working relationships with communities and stakeholders including local authorities, voluntary organisations, the NHS healthcare system, community organisations and patient groups for the progression of the TLHC programme.
· Adopt highly innovative approaches to developing strong and meaningful relationships with stakeholders and online and offline communities including a group of community champions, leaders, or spokespeople.
· Manage stakeholder mapping and analysis for TLHC to identify the levels of participation, interest and influence and determine how best to involve and communicate with each community and stakeholder group.
· Lead and work collaboratively with teams and individuals across the organisation to support the management and interaction with communities and stakeholders.
· Be responsible for the collaborative working with external organisations including the local authority Healthwatch, Voluntary Action Leicester and other overarching bodies to reach out to organisations and involve them in the work of the NHS.
· Be responsible for seeking out and working with, local resident, and community groups to develop proactive working relationships to understand their insights and issues and influence decision making affecting their communities.
· Lead stakeholder meetings and events including PPG Networks, voluntary and community sector meetings and meetings with communities of interest and ensure feedback of responses are fed into the Insights and Marketing Research Hub and influence decision making and transformation.
· Prepare and manage workshops, roundtable discussions and forum logistics including agendas, projects plans and production of insights reports.
· Ensure that we capitalise from the fast-developing digital engagement world and investigate innovative digital engagement techniques and tools to improve our methods of engagement with communities and stakeholder.
· Provide effective leadership and management of high quality, far-reaching public engagement, and consultations in line with our statutory duties across a range of communities ensuring that activities and outcomes are legally compliant and show best practice for obtaining relevant involvement in major transformation projects.
· Ensure that the success of the TLHC programme in LLR is celebrated and recognised.
· Act as lead specialist and primary contact for all information requests around communications and engagement related to TLHCs.
· Ensure that reducing health inequalities and improving population health is at the heart of our communication and engagement strategy for TLHC.
· Ensure that all activities are documented, evaluated, and reported.
Person specification
Training & Qualifications
Essential criteria
- Educated to degree level or equivalent level of experience of working at a similar level in specialist area.
- Further training or significant experience in the field of communications and engagement to master’s degree level or equivalent
Commitment to Trust Values and Behaviours
Essential criteria
- • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Experience
Essential criteria
- Experience of writing a range of communications and marketing materials for different audiences (eg newsletters, articles for trade press, social media, websites)
- Experience of managing media enquiries and pro-active media relations
- Previous experience in business/project management
- Experience and understanding of evaluating and measuring the performance of communications and engagement activities.
- Experience in engagement and stakeholder and community management.
- Experience of providing business support to senior managers and managing relationships between senior professionals.
Desirable criteria
- Comprehensive knowledge of project management and/or health information systems development.
- Workforce development knowledge and experience.
- Previous experience in similar role in public sector. A good understanding of the health and social care environment and roles and responsibilities within it.
Communication and relationship skills
Essential criteria
- Professional, with ability to remain calm and efficient under pressure
- Approachable, reliable, decisive, tactful, motivated, respectful, and supportive.
- Report writing – Proven ability to write clear and concise briefing papers and materials.
- Ability to present information verbally to a range of stakeholders in a way that is suitable for the audience.
- Able to provide and receive complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to various groups.
- Evidence of building effective working relationships with clinical leaders, partner organisations and other stakeholders
- Able to use a range of communication channels to build relationships and manage barriers to effective communication.
Analytical and Judgement skills
Essential criteria
- Can judge highly complex facts/situations requiring interpretation.
- Ability to analyse and interpret highly complex information and translate into clear messages/ presentations.
Skills
Essential criteria
- Attention to detail combined with the ability to extract key messages from highly complex and sensitive analysis
- Takes decisions on difficult and contentious issues where there may be several courses of action.
- Ability to analyse and interpret highly complex and sensitive information, pre-empt, and evaluate issues, and recommend an appropriate course of action to address the issues.
- Advanced keyboard skills
- Problem solving skills and ability to respond to sudden unexpected demands.
- Strategic thinking – ability to anticipate
- Consistently thinks about how their work contributes to better outcomes for patients.
Planning and organisation skills
Essential criteria
- Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- Plan and organise a broad range of complex activities.
- Formulate and adjust plans to inform strategic direction and timelines that may involve uncertainty at speciality level.
- Project planning in all aspects of the business area when required.
- Formulate policies and procedure where required
Equlity, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
Other requirements specific to the role
Essential criteria
- Ability to provide, receive and present highly complex, sensitive, or contentious information to large groups.
- Able to manage and prioritise conflicting demands/strands of work/projects and work simultaneously where needed.
Desirable criteria
- Self- critique of work and development needs.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Becky Hartlett
- Job title
- Senior Cancer Project Manager (TLHC)
- Email address
- [email protected]
- Telephone number
- 07471715605
List jobs with University Hospitals of Leicester NHS Trust in Administrative Services or all sectors