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Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (rotational 12 hour shifts)
Job ref
358-6427181-ESM
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary
Town
Leicester
Salary
£22,383 Per annum
Salary period
Yearly
Closing
04/08/2024 23:59

Employer heading

NHS

Ward Clerk, AMU

NHS AfC: Band 2

We are actively promoting flexible working options, helping you to manage a work / life balance

Job overview

We are looking for a friendly, self-motivated individual to join our team as ward clerk in AMU.

 You will  be providing administrative support as well as the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls

Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward

The  ward will be a busy and demanding working environment, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.

Applicants must be computer literate, and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage

Main duties of the job

  • Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls

  • Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward

  • Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked

  • Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
 
We have four primary goals:
  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
 
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
 
About the University Hospitals of Leicester NHS Trust:

Detailed job description and main responsibilities

  • Produce temporary files for patients admitted onto the ward .

  • Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the  patients stay on the ward.

  • Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.

  • Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.

  • Ensure patient labels are attached to every document within the patient file.

  • Complete front sheets for the notes showing dates of admissions and discharges.

  • Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.

  • Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors

  • Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and  answering and directing calls.

  • Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them.

  • To be able to organise time effectively

  • The post holder should be able to communicate effectively with a         variety of people remaining courteous at all times, especially when dealing with patients & relatives.

  • To be able to remain calm under pressure.

  • The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service

Please see attached job description and person specification for full details of the job role.

Person specification

Training and Qualifications

Essential criteria
  • Good standard of written and spoken English
  • Basic Computer Skills
Desirable criteria
  • Computer / typing / secretarial course

Experience

Essential criteria
  • Experience of working with the general public
  • Basic knowledge of clerical duties
Desirable criteria
  • previous experience of clerical duties in a health care setting

Communication and Relationship Skills

Essential criteria
  • Able to cope in stressful and demanding situations
  • Ability to uphold confidentiality
  • Able to prioritise and work in multi-disciplinary team
  • Able to communicate effectively and sensitive to needs
  • Must be able to use own initiative
Desirable criteria
  • Demonstrates motivation to learn

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kat Cave
Job title
Admin Manager
Email address
[email protected]
Telephone number
09799371323
Additional information

Claire Brewin 0116 2585412

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