Job overview

PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS

We are currently recruiting a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer related environment. 

You will be working within the Health Records Team, Health Care Operations department, based at the Royal Albert Edward Infirmary, however, may be required to work on other sites if cover is needed.

The service operates between 7am to 8pm Monday to Friday.  You will be working 37.5hrs per week and would be expected to be able to work flexibly covering these hours.

Please note, shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.

Main duties of the job

The main function of the Health Records Assistant is the filing and retrieving of patient records from storage areas across the 3 main sites.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.

Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

Appropriate systems training will be provided but basic IT skills linked with good keyboard skills would be a distinct advantage.

It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.