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Job summary

Main area
Surgery
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
302-24-6738003S
Employer
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Albert Edward Infirmary
Town
Wigan
Salary
£23,615 per annum, (pro rata for part time position)
Salary period
Yearly
Closing
18/11/2024 23:59

Employer heading

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust logo

Clinic Prep Clerk - RAEI

NHS AfC: Band 2

Choose Well - Choose WWL


 

Job overview

PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS.

When completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.

The Health Care Operations Department are looking to recruit a  Clinic Prep Clerk (37.5hrs) within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover is needed.

The service operates Monday to Friday between 7am and 6pm and Saturdays between 8.30am and 3pm. You would be expected to be able to work flexible covering these hours.

PREVIOUS APPLICANTS NEED NOT APPLY

 

Main duties of the job

The post holder will provide full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.

Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

You must be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must also have knowledge of general office systems and protocols in a customer related environment.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Detailed job description and main responsibilities

The main duties of this role are

  • To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure
  • To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes.
  • To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
  • To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
  • To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
  • To assist members of the medical and nursing staff with any queries during the course of the clinic.
  • Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
  • Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
  • Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
  • Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
  • To provide cover when necessary.
  • Receive and process telephone messages in accordance with instructions
  • Utilise the Trust’s IT resources appropriately and in adherence to policies and procedures
  • Maintain accurate, timely and legible records
  • Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images.
  • Demonstrate effective communication using the spoken word to influence outcomes
  • Demonstrate awareness and sensitivity of patients with hearing difficulties and where patient’s language is not English
  • To provide any other duties that may be required relevant to this grade.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE (or equivalent) or demonstrate equivalent level of experience

Experience

Essential criteria
  • To be able to work with frequent interruptions in a busy environment
  • Recent work experience with an administration / office setting
  • Experience of using IT systems in the workplace

Skills

Essential criteria
  • Able to demonstrate keyboard skills with attention to accuracy
  • To demonstrate a good telephone manner
  • Must work well as part of a team but also able to work on own initiative
  • To demonstrate excellent communication skills with all disciplines of staff
  • Good organisational skills
  • To work efficiently to targets and deadlines and able to prioritise and manage workloads
  • Ability to learn quickly and adapt to change in circumstances

Knowledge

Essential criteria
  • Knowledge of general office systems and protocols in a customer related environment
  • Ability to follow guidelines and procedure
  • Knowledge of IT systems and packages within the workplace
  • • Good understanding of customer care practices and procedures

Additional

Essential criteria
  • Must be able to work flexibly and where appropriate cover annual leave or sickness
  • Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.

Employer certification / accreditation badges

National Interim Quality MarkVeteran AwareApprenticeships logoNo smoking policyCare quality commission - GoodArmed Forces Covenant Gold AwardDisability confident employerArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Hoare
Job title
Office Manager
Email address
[email protected]
Telephone number
01942 822276

If you have problems applying, contact

Address
Suite 7 Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone
07786529327
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