Job summary
- Main area
- Specialist Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Job ref
- 302-24-6361700SS
- Employer
- Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Albert Edward Infirmary
- Town
- Wigan
- Salary
- £22,816 - £24,336 Per Annum, Pro Rata
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
Employer heading
Radiology Reception Co-ordinator
NHS AfC: Band 3
Job overview
The post holder will form part of the Radiology Team and will be expected to undertake duties within the area of Radiology administration which supports the patient's journey through the Radiology department. Such work will involve arranging digital Radiology appointments, liaising with Modality Leads, Consultants, Speciality Booking Co-Ordinators and other external organisations and requires excellent knowledge of multiple IT systems.
Main duties of the job
The post holder will be required to work on reception across multiple sites. Responsible for the management and booking of digital Radiology appointments on the Radiology CRIS system and ensuring that appointment lists are fully utilised.
Entry of GP net account referrals for all patients into the digital imaging Radiology request system and dealing with patients, consultants and other members of staff.
Working for our organisation
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Detailed job description and main responsibilities
To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Person specification
Knowledge
Essential criteria
- Excellent knowledge of administration duties and hospital systems.
Desirable criteria
- Understanding of EPR
- Understanding of radiology examinations, timescales and system.
Additional
Essential criteria
- Positive, polite, respectful, supportive, approachable, and caring.
- Able to work under pressure.
- Able to give a prompt and accurate response to questions and situations.
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
- Ability to work at the different sites within the trust
Desirable criteria
- Ability to work weekends
- Ability to use independent transport when working at the other sites within the trust.
Skills
Essential criteria
- Flexible approach to working as part of a team.
- Ability to prioritise your workload.
- Adaptability to lean new skills
- Ability to work independently without direct supervision
- Excellent and effective interpersonal and communications skills with patients, trust personnel and external users, both face to face, written and telephone
- Accurate PC & keyboard skills
- Experience in using internal Microsoft Office packages
- Ability to use own initiative
Desirable criteria
- Excellent keyboard skills
- Experience in using web based systems.
Experience
Essential criteria
- Experience in working to deadlines
- Experience of dealing with enquiries from staff and patients inside and outside the trust
- Ability to be flexible
Desirable criteria
- Significant administrative experience
- Working experience in a clinical or medical setting
- Familiarity with HIS, CRIS, Spine portal, EPR, & CSC
Qualifications
Essential criteria
- GCSE Standard or able to demonstrate equivalent
Desirable criteria
- IT qualification
- ECDL and/or NVQ level 2/3 in Administration
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kim Doran
- Job title
- Radiology Administration Manager
- Email address
- [email protected]
- Telephone number
- 01942 778627
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