Job summary

Main area

Medicine

Grade

NHS AfC: Band 3

Contract

Fixed term: 6 months (funded on a non recurrent basis)

Hours

Part time
Flexible working

26 hours per week

Job ref

302-25-7037724M

Employer: Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Royal Albert Edward Infirmary
Town: Wigan
Salary: £24,625 - £25,674 pa pro rata
Salary period: Yearly
Closing: 30/04/2025 23:59

Governance Administrator

NHS AfC: Band 3

Choose Well - Choose WWL

Detailed job description and main responsibilities

Key results from the job holder

Provide administrative support to the management of the Wider Governance agenda within the Division.
To support the Senior Governance Facilitator in the achievement of Trust and Divisional response standards by ensuring that complaints are followed up within timescales, ensuring investigation is complete and statements obtained in sufficient time for the response to be written.
To arrange divisional meetings with appropriate key Trust attendees, complainants and their families on behalf of the Division.
In conjunction with the Senior Governance Facilitator allocate new complaints out to the relevant case manager, ensuring divisional database and Datix are updated appropriately to reflect.
Alongside the Senior Governance Facilitator / Clinical Governance facilitator administratively support the Datix Web Incident Reporting and Risk Register Systems and also the non-web based Risk Management System modules for Claims, Complaints, Information Governance and Incidents;
Take a leading role alongside the Senior Governance Facilitator / Clinical Governance facilitator in receiving, responding to and distributing safety alerts and notices from the Central Alerting System (CAS).
Work flexibly to support the team to maintain an efficient service especially in times of absence, assist with the distribution of meeting agendas and minute taking in the absence of the Clinical Governance Facilitator.

Planning and Organisational Duties

Take a leading role alongside the Senior Governance Facilitator / Clinical Governance Facilitator to gather, review and make available information in preparation for reports to the Divisional quality and safety committees and groups in relation to reported patient safety incidents, complaints and risk and investigations as required.
To maintain an up to date knowledge and interest with specific attention to key recognised sources including CAS and continue to develop and acquire specialist knowledge of Datix, particularly with regard to divisional complaints and incidents.
To support alongside the Governance Facilitators in the production and distribution of monthly divisional Duty of Candour compliance.
To support with the distribution of Safety Alerts and Notices issued via the Central Alerting System (CAS) and gathering responses.

Communications and Key Working Relationships

Establish and build on communication and working relationships with the Divisional Heads of Governance and Senior Governance Facilitator / Governance Facilitator
Assist in the monitoring and collation of action plans for Governance related reports Case Managers.
Act as a point of contact for communications in relation to complaints internally and externally to the divisional management team prioritising all such communications as appropriate, including sensitive and confidential issues.
In the absence of the Senior Governance Facilitator / Clinical Governance Facilitator support ongoing monitoring of new complaints / incidents within the Division.

Person specification

Qualifications

Essential criteria

5 GCSE’s or equivalent qualification/experience (including English)

Experience

Essential criteria

Experience of working in an office with minimal levels of supervision
Experience of maintaining efficient and effective office system

Skills

Essential criteria

Able to use own initiative
Able to prioritise work
Excellent written and verbal communication skills
Ability to liaise and co-ordinate with teams across the trust
Efficient in the use of Excel, Power Point, email and internet
Excellent written and verbal communication skills
Ability to deal sensitively with confidential information
Able to work as part of a team

Knowledge

Essential criteria

Aware of the concept and application of confidentiality
Understanding of the basic concepts of clinical governance and risk management

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Recruitment Information for Candidates

Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.

The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.

We endeavour to inform all applicants of the outcome of their application by email or SMS text message.

Guidance on Completing Your Application

Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.

On-Call

Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.

Continuous Service

WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.