Job overview

When patients or visitors come to our hospitals, they are often nervous 😟 or daunted by how big and busy we are 🏥, so we want to recruit a team of Volunteers to be our new Hospital Guides to help people find their way with ease 🗺️….this is where you come in! 🌟

We are looking for some fantastic people of all ages and backgrounds 👥 to commit to a few hours a week helping us undertake this new initiative.

We know just how rewarding this will be as you see people relaxing 😌 and feeling relieved 😅 at a time when it's often their most anxious.

Our Hospital Guides will also be particularly beneficial to people who have issues relating to sight 👓, disability ♿, be it physical or learning, and those who need support physically with a chair or assistance dog 🐕‍🦺 to find their intended location – so we know this role will be very fulfilling for those who choose to undertake it.

Main duties of the job

Based at our main entrances 🚪, you will meet, greet, and escort people to any department they need to attend or visit 🧭. Your approachable style will help them feel less nervous or worried 😌 along the way.

Your lovely communication approach 🗣️ and friendly demeanor 😊 will help put people at ease straight away. You’ll enjoy supporting them to their destination, even staying with them for the duration of their appointment if needed 🛋️.

It goes without saying that you’ll receive full training 🏫 to support you in the role, helping you navigate our hospitals and understand the frequent changes 🏥. We will also support you if you want to develop further skills 📚.

You will volunteer for slots on a rota 📅 alongside other Hospital Guides – ensuring effective cover for as much time as possible ⏰ – meaning we can help as many people as possible.

You’ll get to liaise with lots of different people from all walks of life 🌍, and we know there will never be a dull moment along the way! 🎉

Working for our organisation

We have 400 fantastic volunteers working hard to support the services that we deliver to our patients.  As a Trust, we help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Volunteering with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done.  You’ll learn about working in a hospital, interacting with people from all different roles to build skills.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means our volunteers are pivotal and something really to be proud of.